Beyond Bilingual Inc.
January 27, 2023
Toronto, Canada
Job Type
Job ID Number
Candidate must be Bilingual
Job Function
Customer Service


Bilingual Customer Service Representative- DENTAL

Full-Time, PERM

Location: Toronto-work REMOTE go into the office 2 times a month sometimes maybe more.

Hours: 8am to 4pm or 12pm to 8pm  35-hour work week

Salary: Up to $50K +6% bonus, 5% pension match, group benefits and a health care expense account. 



Our client manages dental, vision, drug, and healthcare benefits programs exclusively for government and social services agencies in Canada.

Job Summary:

Our client is seeking a full-time permanent Customer Service Representative. They require a professional, positive, and enthusiastic person with excellent communication skills to join their Toronto Office. Become a team member and see what makes them a great place to work!


  • Immediate Benefits!! From Day One.
  • Medical, Dental, Life, LTD
  • Health Spending Account
  • Personal Spending Account
  • Tuition Reimbursement, up to $7500 per year
  • Work from the comfort of your home until in the next few months Hybrid
  • A permanent position.
  • 3 weeks’ vacation
  • Competitive salary package.
  • Easily accessible downtown location.
  • A competitive benefit package that includes a DB Pension Plan and Health Care Expense Account (HCEA).
  • Opportunities to increase your earnings through performance-based incentive programs.
  • Growth opportunities into Management roles
  • Time off to volunteer within our community
  • Hybrid working environment



  • Be the first point of contact to provincial and municipal clients who require assistance related to social programs, products, and services.
  • Answers inbound calls, emails, and chats in a fast-paced high volume contact center environment.
  • Manages outbound calls and follows up with clients.
  • Processes claims, corrections, and maintains eligibility data where necessary.
  • Tracks and documents details of customer interactions.
  • Achieves established KPI’s based on call volumes, call turnaround, and claims processing.

Skills Required

  • Fluently Bilingual (French/English) – Spoken and Written.
  • Demonstrated problem solving and decision-making skills and the ability to provide high quality customer service.
  • The ability to adapt to changing technology, clients, and processes.
  • Strong, clear, and concise written and verbal communication skills.
  • Demonstrated experience in computer applications such as Outlook, Microsoft Office Suite


Experience Requirements

  • Minimum 2 years’ experience in CSR or call center environment.

Education Requirements

  • Minimum High School Diploma required.
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