416.218.1112
Beyond Bilingual Inc.
Published
November 3, 2023
Location
Mississauga, Canada
Category
Other  
Job Type
Job ID Number
BBB123
Candidate must be Bilingual
Yes
Job Function
Customer Service

Description

Bilingual Mechanical Technical Representative-HYBRID

FULL TIME, PERMANENT

Location: Mississauga-(HYBRID) – 2 Days in office 3 days in home

Hours: Mon-Fri – 8:30am-5pm - (37.5 hours/wk.)

Salary:  Up to $80K + Bonus

 

Company:  Our client is a leader in their industry.  Due to continued growth, they are looking to add a talented Bilingual Mechanical Technical Representative to their team of professionals.

 

Perks:

  • Company-paid benefit plan (after 30 days)
  • 5 Personal days + 3 Weeks’ vacation + 1 Floater day
  • Vacation Purchase Program
  • RRSP
  • Extended Health Care
  • Dental plan
  • Healthcare Spending Account
  • Life Insurance and Accidental Death & Dismemberment Insurance
  • Dependent Life Insurance
  • Short Term Disability
  • Long Term Disability
  • Wellness Program
  • Tuition Reimbursement
  • Employee Assistance Program
  • Casual dress code policy
  • Excellent training
  • Family working atmosphere

 

Job Summary:

The Mechanical Technical Representative is the primary contact between our client and their customers regarding technical questions, quotes, and application support.

Responsibilities

  • Support customers with technical questions regarding company product. These can include: sizing, selection, troubleshooting, wiring, retro-fit solutions, and competitive cross references.
  • Process formal quotations and provide supporting technical documentation to customers.
  • Monitor and execute on information contained in the technical support communication mailboxes.
  • Receive direct technical correspondence from external customers and company outside sales staff. Provide timely responses and assist in closing out any action items from such communications.
  • May require data entry of customer purchase orders into the ERP system.
  • Provide same day order confirmations and clarify order discrepancies.
  • Processes return material authorizations on specific products, credits/debits, and answering customer questions.
  • May need to process expedite requests (red orders or overnight shipments).

Skills Required

  • Fluently bilingual – English/French – Spoken and Written.
  • Ability to interpret complex business documents including customer purchase orders.

Qualifications

  • A background in supporting manufacturing processes or technical products is required.

Experience Requirements

  • At least 2 years of experience supporting a technical product, preferably a mechanical device.
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