Beyond Bilingual Inc.
Description
Bilingual Mechanical Technical Representative-HYBRID
FULL TIME, PERMANENT
Location: Mississauga-(HYBRID) – 2 Days in office 3 days in home
Hours: Mon-Fri – 8:30am-5pm - (37.5 hours/wk.)
Salary: Up to $80K + Bonus
Company: Our client is a leader in their industry. Due to continued growth, they are looking to add a talented Bilingual Mechanical Technical Representative to their team of professionals.
Perks:
- Company-paid benefit plan (after 30 days)
- 5 Personal days + 3 Weeks’ vacation + 1 Floater day
- Vacation Purchase Program
- RRSP
- Extended Health Care
- Dental plan
- Healthcare Spending Account
- Life Insurance and Accidental Death & Dismemberment Insurance
- Dependent Life Insurance
- Short Term Disability
- Long Term Disability
- Wellness Program
- Tuition Reimbursement
- Employee Assistance Program
- Casual dress code policy
- Excellent training
- Family working atmosphere
Job Summary:
The Mechanical Technical Representative is the primary contact between our client and their customers regarding technical questions, quotes, and application support.
Responsibilities
- Support customers with technical questions regarding company product. These can include: sizing, selection, troubleshooting, wiring, retro-fit solutions, and competitive cross references.
- Process formal quotations and provide supporting technical documentation to customers.
- Monitor and execute on information contained in the technical support communication mailboxes.
- Receive direct technical correspondence from external customers and company outside sales staff. Provide timely responses and assist in closing out any action items from such communications.
- May require data entry of customer purchase orders into the ERP system.
- Provide same day order confirmations and clarify order discrepancies.
- Processes return material authorizations on specific products, credits/debits, and answering customer questions.
- May need to process expedite requests (red orders or overnight shipments).
Skills Required
- Fluently bilingual – English/French – Spoken and Written.
- Ability to interpret complex business documents including customer purchase orders.
Qualifications
- A background in supporting manufacturing processes or technical products is required.
Experience Requirements
- At least 2 years of experience supporting a technical product, preferably a mechanical device.