Beyond Bilingual Inc.
March 17, 2023
Milton, Canada
Job Type
Job ID Number
Candidate must be Bilingual
Job Function
Customer Service


Bilingual Customer Service Representative

Location: Milton, 100% On Site

Hours: Mainly 9:30am - 6:00pm, may differ due to business needs. Monday – Friday! 

Salary: Up to $75K



Our client provides the best quality Industrial products throughout North America. They have been in business for over 50 years!   They are a leading distributor with over 2,000 employees and they offer a challenging fast-paced environment for people who have a passion for what they do and provide them with the tools they need for success. 



  • A positive, well-balanced work environment
  • Our client is an Equal Opportunity Employer
  • Generous paid time off
  • Tuition reimbursement
  • Extended medical and health coverage that includes medical, dental and vision.
  • Basic life insurance, disability and wellness programs.
  • RRSP with 5% employer match.
  • Paid holidays and generous paid time-off.
  • Bonus programs that include annual performance, sales goals and profit sharing.
  • Scholarship program for children of employees.
  • First Class fitness center
  • Numerous employee-appreciation events throughout the year.
  • Opportunities for community involvement.
  • On-site café and outdoor patio



  • Assist all clients’ inbound and outbound calls/emails
  • Receive and process orders and order changes from Internal and External customers via telephone, fax, email
  • Maintain confidential information for client accounts
  • Determine customer needs through effective questioning and evaluate need for call escalation
  • Execute customer fulfillment requests through contact with appropriate departments, ie. Suppliers, Vendors.

Skills Required

  • Bilingual (English / French)
  • Professional customer service phone manner and ability to work independently
  • Proven ability to multi-task
  • Strong interpersonal and communication skills
  • Proficient in Microsoft Office

Education Requirements

  • High school diploma or equivalent. Bachelor's degree preferred.
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