Beyond Bilingual Inc.
July 6, 2022
Toronto, Canada
Job Type
Job ID Number
Candidate must be Bilingual
Job Function
Customer Service


Bilingual Administrator

(Hybrid role 2-3 times a week in office) – Toronto

Hours: Mon-Fri – 8:30am-5pm (37.5 hours/wk.)

Company:  Our client is a leading financial institution in Canada.  They are consistently ranked highly as one of the best places to work in Canada.  Due to tremendous growth, they are looking to add a dynamic individual to their talented team of professionals.


  • Company-paid benefit plan (starting day 1)
  • Dental plan
  • Vision plan
  • Casual dress code policy
  • Excellent training
  • Family working atmosphere
  • Career advancement opportunities


Job Summary:

The Bilingual Administrator is responsible for ensuring all client inquiries and requests are dealt with and processed on a timely basis and in accordance with company policy.




  • Process various requests received by fax, mail and/or email and via Chat from clients (i.e., admin requests, submit manual tickets, answer tax inquiries, etc.)
  • Identify and process requests in a timely fashion
  • Input accurate new account information into the mortgage system
  • Confirm processed request to client in a timely fashion
  • Prepare Mortgage Discharge Statements with accurate calculation of payout penalty
  • Prepare Mortgage Assumption Statements
  • Follow-up with Solicitor for receipt of completed assumption documents
  • Locate and correct errors using reports
  • Ensure the accurate processing and update through auditing the processing of co-workers
  • Identify and solve inquiries in a timely fashion
  • Follow-up with client to confirm resolution and customer satisfaction

Skills Required

  • Fluently bilingual (English/French) – Spoken and Written
  • Competency in MS Office; capacity to learn new technologies/systems
  • Proven organizational skills and demonstrated ability to prioritize and multi-task
  • Excellent telephone manner
  • Ability to resolve problems with customers

Experience Requirements

  • 2-3 years experience in Financial Services Customer Service
  • Mortgage experience an asset but not required

Education Requirements

  • Post-secondary education
Drop files here browse files ...
Accepted file types: pdf, doc, docx, txt

Related Jobs

Bilingual Administrator   Guelph, Canada
February 23, 2022
Bilingual Administrator, Legal   Toronto, Canada
February 16, 2022
Are you sure you want to delete this file?