Beyond Bilingual Inc.
Description
Salary: Up to $65K + 7% bonus
Hours: Flex work hours: Monday to Friday 9-5 or 8-4 or 8:30 to 4:30
Location: Etobicoke, hybrid 3 days in office 2 days from home
Company
We have an exciting opportunity for a Bilingual Credit and Collections Representative with our client, a highly successful and reputable consumer goods brand. In this role, you will work collaboratively with the accounting team preparing credit adjudications, applying payments, reconciling assigned accounts, initiating collections activities. You will also be responsible for proactively identifying areas of improvement to limit bad debt exposure and reduce costs for the organization.
PERKS:
- A very competitive Total Compensation plan
- Hybrid Work Environment
- Training & Development opportunities
- Strong team approach
- Fun and dynamic work environment!
- Medical and dental starting from day 1
- A very competitive Total Compensation plan
- 3 weeks vacation
- One floater day
- Modern open space with bright windows, newly renovated
- Training & Development opportunities
- Strong team approach
- Fun and dynamic work environment!
- Pension Plan 6%
- Growth potential! Company promotes within! loves to promote from within!
- LIFE, TUITION REIMBURSEMENT ($5000 per year)
- Benefits start immediately - start 1st of the following month (MEDICAL, DENTAL, VISION)
- Vacation: 3 weeks’ vacation prorated
- Family environment
- family feel and very warm environment.
- A huge opportunity to put your mark on driving improvement!
- Very exciting opportunity for someone who has passion and desire to make a difference.
Responsibilities
- Prepare the credit adjudication for new customer accounts and reactivation for returning non-active customer accounts.
- Prepare the daily payment applications for assigned customers.
- Proactively monitor assigned customer accounts and initiate collections activities.
- Maintain accurate and up to date account reconciliations.
- Maintain the email and mail distribution of customer invoices and statements.
- Maintain a tracking mechanism for all customer chargebacks.
- Partner with sales to ensure communication on customer credit risk, credit hold status and to seek collection support.
- Investigate pricing and quantity disputes, liaise with sales operations and shipping to obtain source documentation where needed to support collection or initiate a credit.
- Identify new customers with sales tax exceptions and ensure proper back up is provided by customer and maintained internally for records.
- Proactively identify areas of improvement to limit bad debt exposure, reduce costs, and improve efficiencies while optimizing the customer experience.
- Prepare month end activities and other analysis as required.
Qualifications
- Must be fully Bilingual English and French
- Minimum 3-5 years’ relevant experience in credit and collections.
- College Diploma or University Degree is a very strong asset.
- Proficiency required in the Microsoft Office suite of applications.
- A CCP designation would be considered an asset.
- Knowledge of credit and collection policies, processes, and procedures.
- Proven ability to multi-task, prioritize, and consistently produces high-quality work with a high level of accuracy to meet time sensitive deadlines.
- Strong interpersonal skills and the ability to project a positive image to both internal and external clients.