416.218.1112
Beyond Bilingual Inc.
Published
May 1, 2023
Location
Montreal, Canada
Category
Job Type
Job ID Number
BBB1234
Candidate must be Bilingual
Yes
Job Function
Customer Service

Description

Bilingual Customer Service and Account Specialist-REMOTE-PLEASE SUBMIT AN ENGLISH RESUME
Full-Time, PERM
Hours: 8am to 5pm – 1 hour lunch (client is flex on the hours)
Location: MONTREAL 100% REMOTE work from home
Company:
Our client is a premier wholesale distributor to the communications & telecommunications fields.
They provide cost-effective products, material management & effective solutions. Founded over 50 years ago, they have established their role in the marketplace and have an extremely strong reputation as an innovative & stable company.
Their experience, tenacity & dedication teamed with their modern supply chain technology provide their clients with a reliable, yet flexible source for changing inventory needs.
PERKS:
· Working remotely from your home 100%
· Growth potential into sales
· Benefits include and are available immediately!!
· Medical/Dental - (Available after 90 days)
· Life Insurance, RRSP matching & Profit Sharing
· Vacation & Paid Sick time
· Tuition Reimbursement available after 1 year

Responsibilities

  • Provide high-quality customer service by phone, fax, web, email.
  • Supports account managers in meeting the customer's needs.
  • Assist customers in understanding the range and application of their broad product offerings.
  • Follow up on customer inquires in a timely manner if a response is not readily available.
  • Collaborate with the customer account managers and other relevant teams, respond to customer needs.
  • Provide feedback and observations that enable continuous improvement in services and process.
  • Log customer transactions, contract issues and negative customer experiences in customer management system.
  • Verify all customer and order information for accuracy and compliance in complex order entry systems.

Skills Required

  • Bilingual – fluent English & French: Exceptional both in speaking and writing.
  • Articulate, persuasive and professional with a “go getter” attitude.
  • Eye for detail – proactive calling programs, quoting, order entry and overall account management.
  • Must be able to work independent and in a group.
  • Must be proficient in word and Excel - minimum intermediate.
Apply
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