Customer Service Sales Representative

Location: (100% on-site) – Milton

Hours: Mon-Fri - 9am-5pm (40 hours/wk.)

Salary:  Up to $60K

Company:  Our client has over 8000 employees worldwide, they have over 90+ manufacturing facilities and their annual sales are over $3Billion.

Perks:

• Low call volume, only 10 calls per day
• 80% of clients are house accounts.  Only 20 percent will be cold call clients
• Company-paid benefit plan (after 3 months)
• Dental plan
• Vision plan
• EAP
• RRSP
• On site gym
• Excellent training
• Family working atmosphere
• Additional company days off
• Generous vacation allotment
• Wellness plan

Job Summary:

The Inside Sales Representative is responsible to develop and service small to mid-sized key accounts. In addition, collaborate with the local Territory Manager to growth prospects and sales.

• Support and grow existing sales in conjunction with the Territory Managers for all company products.
• Accountable for outbound lead generation activities (e.g., identifying, and qualifying leads), capturing key customer information, qualifying leads, and transitioning high-potential leads to the field account sales team.
• Handles inbound lead qualification, order entry and account management for lower-potential accounts.
• Maintains and enhances existing account relationships and prospective account development in the assigned portfolio of accounts.
• Responsible for growing sales through acquisition, retention, cross-selling, and upselling and promoting brand awareness at the account level.
• Collaborate with outside sales to maximize selling potential within the region.
• Track region’s profitability towards goal and adjust course, as necessary, within the region. Serve as an effective liaison between internal departments and customers to coordinate sales activity.
• Participates in Training & Development opportunities to continually improve, upgrade performance, and career development and advancement.
• Act as a dedicated service to customers by providing sales and service support in the field with the highest level of courtesy, honesty, and integrity.
• Expedite existing orders.
• Liaise with warehouse as required.

• Fluently bilingual – English/French – Spoken and Written.
• Comfortable with cold calling customers for the business.
• Customer-focused with excellent communication and problem-solving skills Influential over different mediums of communication.
• Proficiency in Microsoft Outlook, PowerPoint, Excel, and Word.
• Advanced skills in data entry skills to accurately input customer orders, process quotes, sample requests, and correspondence.
• Knowledge of ERP Systems (preferably MS Dynamics) or Sales Management Software is a plus.

• 2 years of related Inside sales experience in the manufacturing industry.

• Post-secondary education