416.218.1112
Beyond Bilingual
Published
October 14, 2020
Location
Mississauga, Canada
Category
Job Type
Job ID Number
BCR123
Candidate must be Bilingual
Yes
Job Function
Customer Service

Description

Our client is a global manufacturer of Medical equipment, a leader in their Industry.

 PERKS:

  • Full-time- permanent role with a stable organization
  • Work from home and also office in Mississauga
  • New position due to growth!
  • Growth Potential in to CSR manager
  • Benefits from Day 1 (no deductions from employee – 100% company paid)
  • Medical, Dental, RRSP - up to 6% match
  • Extended health care - Physiotherapist, Chiropractic etc. - $500 per practitioner!
  • 3 weeks vacation+ 9 personal days

SUMMARY OF POSITION

The Customer Service Supervisor is responsible for the day-to-day operations of the Customer Service team. This individual will provide leadership, motivation and encouraging employee engagement.

 

Responsibilities

 

  • Provides leadership and coaching to customer service team members
  • Organizes workflow to meet customer expectations
  • Handles issue escalations for customer services and communicates with internal / external customers regarding resolution as required
  • Creates and tracks KPIs to measure team performance
  • Provides SAP approvals (Debits, Credits, Special exceptions)
  • Leads regular team meetings and 1:1s to review activity, address issues and identify areas of improvement
  • Conducts performance reviews for direct reports
  • Remains current on new product lines, product changes and promotions
  • Participates in special projects and initiatives such as internal audit, process improvements, SAP Testing as appropriate

Skills Required

  • Strong working knowledge of Microsoft Word, Outlook, PowerPoint and Excel
  • Excellent French & English interpersonal, verbal and written communication skills.
  • Ability to multitask accurately in fast paced environment under time
  • Knowledge of medical terminology is preferred
  • Experience developing, coaching and creating collaborative team

Qualifications

  • Bilingual (French and English)
  • Post-secondary education : College or University
  • Minimum 5 years of experience in a customer service function (senior level role or team lead capacity preferred but not required)
  • Must have SAP experience
Apply
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