416.218.1112
Beyond Bilingual Inc.
Published
August 5, 2022
Location
Mississauga, Canada
Job Type
Job ID Number
BBB234
Candidate must be Bilingual
Yes
Job Function
Customer Service

Description

Bilingual Senior Customer Service/Key Account Manager

Hours: Monday to Friday: 8:30 am to 5pm-37.5 hours a week-FULL TIME, PERM
Location: Mississauga- Hybrid (3 days office, 2 days working from home)
Salary: $65K-$75K + Bonus

Company:

A market driven global science company that offers a competitive knowledge & leading edge know how which has resulted in them expanding their scope of products, services & materials. They are today an industry leader & offer their employees a dynamic corporate culture & opportunities for career advancement. 

 

PERKS:

  • Hybrid, work from home and office
  • Extensive growth potential within the company! A place to build your career!!
  • Day Hours – no weekends - Hours: 8:30 to 5pm
  • Full Order Management and handling Key Accounts
  • Vacation 3 or 4 weeks depending on experience
  • Global Company
  • Dynamic Team
  • Highly competitive salary

 

 

Job Summary:

As a Customer Service Representative, you will interface with customers and multiple business and functional partners to deliver exceptional service to customers and profitability. By building successful relationships, you will pull together and align multiple internal resources and capabilities, toward the goal of zero-defect customer satisfaction. You will manage the entry of orders, from initial contact with the customer or electronic channel, through material flow, until the product arrives.

Responsibilities

  • Perform Order Management Activities: Handle routine and non-routine customer order activities, including managing customer demand
  • Display Customer Advocacy Leadership: The desire and determination to meet and exceed customer expectations.
  • Exhibit System and Technology Requirements: Ability to manage complex work processes through various systems and technology a high degree of systems knowledge and understanding is required.
  • Problem Solver: Makes recommendations to leverage resources and capital to create business opportunities for Customer Success.

Skills Required

  • Must be fully Bilingual English and French 100% oral and written
  • Proficiency in ERP, (SAP systems highly preferred)
  • Proficiency with Microsoft Excel and Outlook required

Experience Requirements

  • 2-5 years of customer service or related experience required

Education Requirements

  • Must have a bachelor’s degree
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