Beyond Bilingual
May 27, 2021
Mississauga, Canada
Job Type
Job ID Number
Candidate must be Bilingual
Job Function
Customer Service


Our client is a multi-national organization and successful leader in the Medical Technology and Devices field for over 50 years. They engage a committed team of energetic, smart, productive employees.

If you want to go to a job that you love each day; and work with a great team; this is the place for you!

Here are some benefits of working with our client!

  • Competitive salary+ Corporate and Personal Performance Bonuses
  • Permanent position- extensive growth potential into sales, marketing, management positions!
  • Benefits : Medical, Dental, Vision, life insurance. Starting Day 1 (Total value up to $20,000)
  • 3 Weeks’ Vacation
  • Tuition reimbursement
  • employee discount program
  • Company stock purchase program
  • Great RSP matching
  • Mat leave top up - full salary for first 6 months
  • Gym on site
  • Dry cleaning service
  • Monday to Friday no late shifts!


  • Represent the company in a positive and professional manner in all dealings with external and internal customers.
  • Manage client issues on the phone or via email, with professionalism
  • Enter customer orders and review them for completeness and accuracy
  • Resolve any order relation issues and/or escalate as necessary
  • Ensure highest level of customer satisfaction through prompt and courteous communication
  • Respond to inquiries re: product, pricing availability, delivery, returns and credits
  • Act as liaison between customer and other departments
  • Work closely with, and support Sales and Field Representatives
  • Research and resolve billing issues and shipping discrepancies
  • Gather documentation and complete various forms for resolution
  • Maintain filing of customer records including purchase orders and other relevant documents
  • Work with Logistics and contact customers to arrange for delivery of products
  • Provide weekly/monthly reports on open orders as required

Skills Required

  • A working knowledge of computer systems (Microsoft Office 2000 – Word, Excel) and customer database systems is essential
  • Dedicated, focused, fast, organized, attentive to detail
  • Excellent interpersonal skills, outgoing, energetic and positive attitude
  • Strong relationship and excellent customer service skills
  • Excellent computer skills; Microsoft Office products
  • Ability to multi-task, prioritize and work under minimal supervision


  • Fluent in French/English ( excellent written and verbal)

Experience Requirements

  • 2 or more years of relevant Customer Service experience
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