Beyond Bilingual Inc.
July 4, 2023
Quebec, Canada
Job Type
Job ID Number
Candidate must be Bilingual
Job Function
Customer Service


Bilingual Customer Service Representative

Full, Time-PERM

Location: Quebec- 100% in office

Hours: 8:30am-5:00pm

Salary: Up to $58K


Our client is a world leading manufacturer, founded in 1992, they believe in creating a supportive culture that empowers and encourages our associates to succeed through individual achievement and teamwork. Enriched with an innovative spirit, high work ethic, and rewarding experiences. They foster a culture that supports professional development, personal growth, and opportunities for advancement.



  • Not a call center - no queue
  • BONUS programs – strong incentive plans
  • RRSP Program
  • Generous Vacation allotment
  • Employee Assistance Program
  • Tuition Reimbursement
  • Access to multiple learning platforms
  • Educational Assistance Program
  • Fitness Reimbursement Program
  • Beautiful & Bright new offices
  • Professional working environment
  • People focused organization
  • Opportunity for growth
  • Dynamic Team
  • Competitive salary & benefits



Responsible for processing and tracking customer orders received via phone, fax, or mail. Partners with internal departments to manage customer shipments and delivery schedules. Handles all escalated customer inquiries regarding shipment tracking, shortages, overages, quality, etc. Develops documentation and maintains files in accordance with SOX compliance and departmental policies.


May include, but are not limited to, the following: 

  • Accurately manages order processing in JDE to include pricing, terms of sale, product, quantity, shipping, special instructions, etc.
  • Handles complex order issues according to department guidelines.
  • Develops documentation for sales orders.
  • Maintains system accuracy on sales orders to reflect realistic ship dates.
  • Manages customer files to include pricing, payments, delivery terms, vendor control maintenance sheets, sample requests, etc.
  • Partners with internal supply chain departments to manage existing customer orders and ensure their expectations are met.
  • Completes all product returns and invoice adjustments in a timely manner ensuring accurate reason codes are applied in JDE and appropriate forms are completed in compliance with department policy.
  • Maintains daily contact with Sales Representatives regarding pricing inquiries, discrepancies, and status updates.
  • Maintains accurate price books and initiates all price increases to ensure they are implemented in the invoicing system as assigned.
  • Reports competitive activities to the Sales team and processes requests for samples.
  • Ensures SOX compliance processes are followed, and necessary documents are verified and filed.
  • Participates in inventory audits as required.
  • May coordinate truck deliveries for certain locations with the Traffic department.

Skills Required

  • Must be bilingual (French and English)-spoken and written
  • JDE or other main line ERP such as SAP

Experience Requirements

  • 5 years customer service experience preferably in a manufacturing environment.
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