Beyond Bilingual
June 15, 2021
Montreal, Canada
Job Type
Job ID Number
Candidate must be Bilingual
Job Function


Company:  Our client is a global medical technology company that is advancing the world of health by improving medical discovery, diagnostics and the delivery of care.


  • Company-paid benefit plan (starting day 1)
  • Personal Days Off
  • Wellness Days Off
  • Company Holiday Parties
  • Summer Barbeques
  • Target Bonus
  • An orientation to physical, mental, and financial wellness in the workplace
  • Employee development
  • Opportunity for advancement
  • Company vehicle provided
  • Gas card provided
  • Opportunity for overtime
  • Pension Plan
  • Stock Purchase Plan


Job Summary:


Based in Montreal, Québec, the Field Service Representative is responsible for providing on-site support to customers that includes, but is not limited to installation, corrective maintenance, preventative maintenance, and relocation/removal of flow cytometry instrumentation; after-hours phone support, holiday and weekend on-site and phone support may be required. In addition, the FSR supports marketing and commercial initiatives, exhibitions, and clinical trials.


Job responsibilities, not limited to:


  • Use critical thinking to identify root cause and resolve instrument issues, with minimal direct supervision, while abiding by current guidelines and standards.
  • Focus on improving customer satisfaction in all interactions.
  • Complete technical service bulletins on assigned instruments, as per company guidelines and timelines.
  • Properly maintain car stock inventory – including inventory counts and management, test equipment, tools, and technical data.
  • Complete service documentation, as required, by the position function or as requested. Service documentation to be completed in compliance with Quality and Regulatory requirements.
  • Display maturity and judgment in time management and expense control.
  • Report quality control and other technical problems, in detail, to the appropriate support center and Manager.
  • Must be flexible and willing to travel based on the business needs. Must be able to travel outside of geographic area on short notice.
  • May be required to be available 24x7 via phone and rotate in schedule of on-call status.
  • Actively support FSR team and continuously looks to improve the team processes to create a more efficient work environment. Back-up other Service Representatives during heavy workload and when required.
  • Attend training on company instruments as requested.
  • Work environments will include BSL-2, BSL-2+, BSL 3, and BSL 3+

Skills Required

  • Knowledge of Windows and common Office programs (Word, Excel, PowerPoint).
  • Basic understanding of Immunology or other related scientific discipline is an asset.
  • Strong analytical, problem-solving skills, interpersonal, and organizational skills.
  • Individual must possess effective communication and customer service skills.
  • Must be resourceful and function autonomously.


  • Must be fluent in both English/French (read, write, speak).
  • Must have a valid driver’s license.
  • Must be able to travel to the US for training purposes as required (have valid passport).
  • Must be able to attain security clearance as required by the Government of Canada, in order to access government regulated sites.

Experience Requirements

  • 2+ years’ experience in a similar field service role, within the biomedical industry strongly preferred.
  • Experience with Flow Cytometry and Flow Cytometer Instruments, and/or optics/lasers, pneumatics, and hydraulics/fluidics.
  • Experience with PCs/software/LIS/networking/database management knowledge is an asset.

Education Requirements

  • The ideal candidate would possess an Electronics Technology diploma, B.Sc./B.A. degree preferred.
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