Description
Bilingual Client Service Representative
Location: Mississauga, ON - Hybrid (2 days in office)
Salary $57K-$65K
Our client is a multi-national organization and successful leader in the Medical Technology and Devices field for over 50 years. They engage a committed team of energetic, smart, productive employees.
If you want to go to a job that you love each day; and work with a great team; this is the place for you!
Benefits include:
· Hybrid work from home 3 days a week
· Competitive salary+ Corporate and Personal Performance Bonuses
· Benefits: Medical, Dental, Vision, Life insurance, Healthcare Spending Account. Starting Day 1
· Permanent position- extensive growth potential into sales, marketing, management positions!
· RRSP, TFSA contribution
· 3 Weeks’ Vacation
· Tuition reimbursement
· Employee discount program
· Company stock purchase program
· Dry cleaning service
Responsibilities
The Customer Service Agent is required to represent the company in a positive and professional manner in all dealings with external and internal customers.
Responsibilities
- Accurately process customer orders received by telephone, email and EDI; Provide acknowledgement and confirmation of receipt to the customer
- Respond in a professional and enthusiastic manner to all customer inquiries via phone and email regarding product information, pricing, availability, delivery dates, shipping, product returns, credits, and general administrative issues
- Record customer experience feedback, as well as analyze root cause to identify trends and improve service provided to customers
- Provide back-up coverage for receptionist as required, ensuring all switchboard and reception tasks are handled efficiently and effectively during that time
- Actively manage open sales orders to ensure timely shipments and invoices/accurate sales/proactive communication to customers
Qualifications
- Bilingualism (French and English) required
- Minimum two years working experience in a customer service environment
- Experience in the medical field is an asset
- Ability to quickly build and maintain strong customer relationships over phone and email
- Excellent communication skills (verbal and written)
- A solid working knowledge of computer systems (Outlook, Excel, Word)