Beyond Bilingual Inc.
October 17, 2019
Toronto, Canada
Job Type
Job ID Number
Candidate must be Bilingual
Job Function
Customer Service


The Bilingual E-Commerce Customer Service Representative is responsible for promoting an excellent standard of service and a high level of Customer satisfaction as the ambassador of our E-Commerce Customer Service commitment.


  • Be the Company’s ambassador of Customer Service and effectively respond to and resolve all questions and/or concerns
  • Track, record and prioritize customers support issues based on urgency and impact and work with Management as necessary to expedite resolution of important customer impacting issues
  • Clarify and reiterate Customer Service policies and procedures to ensure compliance and effective execution
  • Manage the order refund process (including partial delivery, missing items, returns and etc.)
  • Communicate with the E-Commerce Fulfillment Team regarding any order discrepancies, missing items, shipping and inventory issues
  • Be the front line of fraud attempts prevention and develop investigation tactics to minimize and mitigate fraud
  • Handle all Customer inquiries/concerns/issues with curtesy and professionalism, at all times and under all circumstances

Skills Required

  • High School Diploma or equivalent
  • Bilingual English/French
  • Background in Retail and or Customer Service
  • Proficient in Microsoft Office
  • Exceptional interpersonal and communication skills
  • Effective problem solving skills
  • Team player who works well in a Team oriented environment
  • Able to work independently with minimal supervision
  • Takes initiative with a “can-do attitude” and the desire to “make things happen”
  • Ability to work effectively with speed and urgency in a high productivity environment
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