Customer Service Representative – Hybrid

Customer Service Representative
Full Time, Permanent

Location: (100% on-site - Hybrid – 2 days in office after training) – Vaughan
Hours: Mon-Fri – 8am-5pm - (40 hours/wk.)
Salary:  Up to $53K

Company:  Our client is a leader in their industry.  Due to continued growth, they are looking to add a talented Customer Service Representative to their team of professionals.

Perks:

• Company-paid benefit plan (after 3 months)
• Dental plan
• Vision plan
• Paramedical
• STD
• LTD
• Pension
• Product Discounts
• Casual dress code policy
• Excellent training
• Family working atmosphere

Job Summary:

You will be responsible for providing excellent customer service to both internal and external customers in accordance with targeted objectives.

Duties:

• Ensure accurate and timely order and credit note entry.
• Prepare/check invoices and bills of lading for outgoing shipments.
• Monitor high priority orders to ensure timely and complete delivery.
• Act as a co-coordinator between sales and logistics, as well as other depts. as needed (credit, production, planning, etc.)
• Work with buyers and Key Account Manager to arrange that backorders are created when necessary.
• Investigate short shipment fines as necessary for the credit department.
• Accurately process large amounts of data when necessary.
• Provide assistance to assigned retail sales reps in a timely manner.
• Coordinate with courier companies to ensure that purchase orders are delivered on time.
• Develop and maintain strong positive relationships and rapport with all key customers.
• Establish and adhere to customer call cycle for all assigned accounts to obtain orders.
• Effectively track customer performance, relative to volume and assortment and provide regular feed- back on issues and opportunities.
• Respond to customer inquiries and requests.

• Speaks fluent English – Spoken and Written.
• High School graduate.
• 1-2 years of call centre customer service experience dealing with products.
• Order Management experience.
• CRM experience.
• Strong MS Office ability.