416.218.1112
Beyond Bilingual Inc.
Published
October 17, 2019
Location
Toronto, Canada
Category
Job Type
Job ID Number
YMM50
Candidate must be Bilingual
Yes
Job Function
Customer Service

Description

The Bilingual E-Commerce Customer Service Representative is responsible for promoting an excellent standard of service and a high level of Customer satisfaction as the ambassador of our E-Commerce Customer Service commitment.

Responsibilities

  • Be the Company’s ambassador of Customer Service and effectively respond to and resolve all questions and/or concerns
  • Track, record and prioritize customers support issues based on urgency and impact and work with Management as necessary to expedite resolution of important customer impacting issues
  • Clarify and reiterate Customer Service policies and procedures to ensure compliance and effective execution
  • Manage the order refund process (including partial delivery, missing items, returns and etc.)
  • Communicate with the E-Commerce Fulfillment Team regarding any order discrepancies, missing items, shipping and inventory issues
  • Be the front line of fraud attempts prevention and develop investigation tactics to minimize and mitigate fraud
  • Handle all Customer inquiries/concerns/issues with curtesy and professionalism, at all times and under all circumstances

Skills Required

  • High School Diploma or equivalent
  • Bilingual English/French
  • Background in Retail and or Customer Service
  • Proficient in Microsoft Office
  • Exceptional interpersonal and communication skills
  • Effective problem solving skills
  • Team player who works well in a Team oriented environment
  • Able to work independently with minimal supervision
  • Takes initiative with a “can-do attitude” and the desire to “make things happen”
  • Ability to work effectively with speed and urgency in a high productivity environment
Apply
Drop files here browse files ...
Accepted file types: pdf, doc, docx, txt

Related Jobs

November 11, 2019
October 17, 2019
Bilingual Customer Service Representative   Richmond Hill ON, Canada
October 16, 2019
October 1, 2019
September 25, 2019
Are you sure you want to delete this file?
/