Bilingual Customer Service – Key Accounts – NOT A CALL CENTER
Salary: Up to 58K+5% BONUS
Location: Mississauga – HYBRID 2 days in office and 3 days from home
Hours: Can be 8:30 to 5 or 10:30 to 7:30, client prefers late shift
Our client specializes in medical imaging solutions and is a globally diversified company with R&D centers on 3 continents. Through leading-edge technologies, they provide advanced, relevant clinical solutions and collaborate with customers worldwide to create long-term partnerships. They are committed to exceeding customer expectations.
- Work from home and also office – 2 days in office aiming to go remote fully
- Handling Key Accounts, not a call center, low call volume
- Working for a leader in the medical devices industry
- Happy and tight knit group
- Growth potential
- Paid Health - Dental -Medical
- Free lenses through parent company
- STD, LTD
- RRSP matching up to 3% 1st year up to 2%, can start asap
The Customer Service Representative is the primary point of contact responsible for communication with the customer regarding service repairs and customer orders. They respond promptly to all customer service requests and manage their accounts.
- Handling incoming products orders and enter into system
- Receive and process orders and order changes from Internal and External customers
- Maintains complete knowledge of company products and services.
- Respond to customer inquiries and resolve problems.
- Support and coordinate the activities of the Sales Reps.
- Prepares and processes incoming capital and regular sales purchase orders.
- Completes paperwork and invoices as needed.
- Coordinates estimate preparation and repair prioritization
- Serves as a key contact within the team for all workflow coordination.
- Participates in the improvement of the department and company’s existing processes.
- Assesses all customer concerns for reportable Health Canada complaints.
- Maintains customer confidence by keeping information confidential.
- Fluently bilingual (French-English) both written and oral.
- 3 years of Product Order Management experience
- Ability to focus on details, prioritize, organize, follow-up and multi-task.
- Able to manage multiple demands and conflicting priorities simultaneously.
- Able to manage customer accounts, assess needs, determine priorities, communicate appropriately to team members, and provide follow up.
- Works well independently with excellent organization and prioritization skills
- Ability to develop positive relationships with co-workers, help out and to resolve conflicts and problems.
- Strong computer skills including Microsoft Office product