416.218.1112
Beyond Bilingual Inc.
Published
December 4, 2023
Location
Guelph, Canada
Category
Job Type
Job ID Number
BBB123
Candidate must be Bilingual
Yes
Job Function
Customer Service

Description

Bilingual Customer Service Representative-HYBRID

FULL TIME, PERMANENT

Location: (Hybrid – 2 Days a week in office) – Guelph

Hours: Mon-Fri – 11:30am-8pm - (37.5 hours/wk.)

Salary:  Up to $59K + Bonus

 

Company:  Our client is international leader in the Consumer Packaged Goods industry.  Due to continued growth, they are looking to add a talented Bilingual Customer Service Representative to their team of professionals.

 

Perks:

  • Company-paid benefit plan (after 1 month)
  • Dental plan
  • LTD
  • Extended Health Plan
  • Employee Assistance Plan
  • Family Assistance Plan
  • RRSP
  • Excellent training
  • Family working atmosphere
  • Profit Sharing plan

 

Job Summary:

In this role, you will provide a high level of service to both internal and external customers and strive to resolve issues in a prompt and professional manner.  Effective communication skills are essential on multiple levels daily in assisting industry professionals, consumers, sales representatives, as well as other co-workers.

Responsibilities

  • Order management via phone, data entry of orders based on emails and phone or fax.
  • Efficiently and effectively manage customer/consumer complaints.
  • Knowledge of the management of Retail Accounts, including EDI orders.
  • Knowledge of the management of Institutional Account orders.
  • Knowledge of the management of any corporate customers, including orders and billing.
  • Knowledge of the management of Consumer email requests, including ordering, billing, and payment.
  • Knowledge of returns and the credit process, including issuing credit memos and approving credit memos under $100.
  • Be proficient in knowledge of the customer complaints program and be able to log and follow up on complaints.
  • Be proficient and provide assistance to sales representatives, with regard to issues or order concerns, helping to resolve these issues in a quick and efficient manner.
  • Knowledge of Ecommerce: order processing through Shopify.

Skills Required

  • Fluently bilingual (English/French) – Spoken and Written.
  • Working knowledge of MS Office, specifically Word, Excel, PowerPoint, and Outlook.
  • Knowledge of AS400 and/or Microsoft Dynamics would be an asset but not mandatory.

Experience Requirements

  • Minimum of 3 years’ experience in a call centre/customer service role (ideally in the Consumer Packaged Goods industry).
  • Order Management experience.
  • Ecommerce experience an asset.

Education Requirements

  • High school graduate.
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