Beyond Bilingual Inc.
June 15, 2023
Burlington, Canada
Job Type
Job ID Number
Candidate must be Bilingual
Job Function
Customer Service


Bilingual Patient Service Representative-HYBRID


Location: (Hybrid role – 3 days a week in office after training is completed) – Burlington – Training is in office for first 3 months

Hours: Mon-Fri – 8:30am-4:30pm - (37.5 hours/wk.)

Salary:  Up to $50K + Yearly Salary Reviews

Company:  Our client offers a range of services to help employees receive treatment at different stages of a mental illness.



  • Company-paid benefit plan (after 1 month)
  • Dental plan
  • Vision plan
  • Paramedical
  • Drug plan
  • Chiropractor plan
  • Massage plan
  • Yearly Salary Reviews
  • Casual dress code policy
  • Excellent training
  • Family working atmosphere


Job Summary:

The Bilingual Patient Service Representative assumes primary responsibility for the management and administration of an assigned caseload. They are responsible for developing and maintaining strong professional relationships with other case managers, other disability management staff of the company’s clients, and the company team, proactively suggesting improvements and troubleshooting problems daily.


  • Monitor and manage assigned caseload. Responsible for timely management of all cases
  • Book assessments, review and send reports to clients, and always provide excellent client service. Handle escalations by informing managers as required
  • Review medical files. Inquire about potentially complex files to client case managers
  • Establish and maintain a positive relationship with doctors’ offices, patients, psychiatrists, and client case managers via clear and effective communication (via phone and email)
  • Assist with calls to family physician clinics and help facilitate communication between parties
  • Ad hoc projects as required; responsible for the timely and accurate management of any projects as assigned (ex., interpreting Excel data and creating brief summaries/reports, assisting with additional phone calls)

Skills Required

  • Fluently bilingual (English/French) – Spoken and Written
  • Strong organizational and time management skills necessary in a fast-paced, deadline-driven environment
  • Accuracy and attention to detail, producing error-free work
  • Professional phone etiquette is required
  • Ability to exercise tact and discretion in handling confidential information
  • Proficient in Microsoft Office programs (Outlook, Word, Excel, PowerPoint, Teams)


  • Personal interest in the mental health field with the goal of providing excellent care and service for patients

Experience Requirements

  • 2 Years of customer service experience is required in the health sciences/healthcare industry
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