Beyond Bilingual Inc.
November 29, 2022
Richmond Hill, Canada
Job Type
Job ID Number
Candidate must be Bilingual
Job Function
Customer Service


Bilingual Customer Service Specialist


Location: (Hybrid role) – Richmond Hill

Hours: Mon-Fri – 8:30am-5pm (40 hours/wk.)

Salary:  Up to $55K + Salary Increases

Company:  Our client is the leader in their industry, and they continue to grow.  They offer a full range of product line solutions which continues to expand to address the needs of businesses and homeowners alike.



  • Company-paid benefit plan (after 3 months)
  • Dental plan
  • Vision plan
  • RRSP
  • Casual dress code policy
  • Excellent training
  • Family working atmosphere
  • Tuition reimbursement
  • Salary increases


Job Summary:

The role is a full cycle customer service position.  You will be responsible for all aspects of customer orders from beginning to end, as well as follow up.


  • Addressing queries, complaints, and recommendations furnished by customers.
  • Responding to and resolving customer requests including processing orders, requests for pricing, product availability, delivery, billing questions as well as returns and cancellations.
  • Emphasizing products features and benefits.
  • Collaborating with the Sales, Warehouse and Production teams to meet project deliverables.
  • Offering outstanding customer service in a client service environment.
  • Managing a high level of inbound calls and online inquiries from current and potential customers while maintaining a high level of customer care and professionalism at all times.
  • Investigating and troubleshoot customer service issues via telephone or email.

Skills Required

  • Fluently bilingual – English/French – Spoken and Written.
  • MS Office applications including Microsoft Word and Excel.


  • A passion for lighting technology and applications an asset.

Experience Requirements

  • 1-2 years of proven experience as a Customer Service professional.
  • Order Entry experience (an asset).
  • Order Management experience (an asset).
  • ERP experience (an asset).

Education Requirements

  • High school education.
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