Bilingual Account Service Representative

Bilingual Account Service Representative

Location: Vaughan (100% On-site)

Hours: 8:30am-4:40pm

Salary: Up to $52K + Bonus

This Logistics company specializes in Innovative logistic solutions that provide companies with a competitive advantage, from pharmaceuticals to consumer products distribution that employ between 150-200 employees and transport via air, land, and sea. They are a very competitive company and have been in business for over 25 plus years.

PERKS:

• Not a Call center

• Growth potential within the company

• Generous profit sharing structure ($4000-$7000 per year)

• Benefits: medical-dental

• Car allowance

• Tuition reimbursement

• Vacation: 2 weeks

• Work/life Balance approach

• “People over Profit” attitude to maintain long-term growth

• Staff Longevity /Great staff

• Company Events

• Good hours

• Taking incoming orders on products and entering into system
• Oversee EDI transactions on behalf of the client and customer
• Communicate with the Account Receivable department when necessary to obtain credit release on identified credit hold customers as required.
• Maintain current knowledge of client promotional deals and advise customers accordingly
• Handle customer inquiries regarding the delivery status of orders
• Resolves customer problems and complaints
• Provide client return guideline information to customers
• Convey back order information on behalf of the client to their customers at the time of order placement.
• Edit and enter customer returns once authorization has been received and process a credit as required.
• Communicate daily with clients to provide information as requested.
• Process client claims with carriers for any damages or loss while in transit to the customer.
• Enters and maintains contract and deals on behalf of the client if required

• Ability to work independently and as a team member.
• Excellent verbal and written communication skills in French and English
• Excellent customer service skills and a pleasant telephone manner.
• Good interpersonal skills to liaise effectively with clients, customers, staff, and management.
• Neat, thorough and possesses excellent time management skills.
• Strong problem-solving skills are a definite asset when working with different client levels.

• 2 years of Customer Service experience – product preferred