Beyond Bilingual Inc.
July 4, 2023
Mississauga, Canada
Job Type
Job ID Number
Candidate must be Bilingual
Job Function
Customer Service


Bilingual Service Coordinator
Full Time/Permanent

Location: Mississauga-In Office

Position: Type: Permanent

Work Hours: Monday - Friday 8:30AM – 5PM (Can be flexible on hours: 7:30 to 4pm or 10:30-6)
Salary: Up to $60K + 5% Bonus

Company Overview:

Our client is an international leader in the field of Medical and Safety technology. They have been supporting and saving lives for over a century, successfully cultivating core values of intimate customer care and quality, consistent innovation, employee engagement and professionalism.


  • Benefits: Medical Dental Vision 100%
  • 3 weeks' vacation:
  • STD, LTD, Life Insurance
  • Social Committee, great working environment
  • equal opportunity employer and is committed to a diverse workforce
  • Additional/Voluntary Insurance
  • Education & Training
  • Health center and gym
  • Health Insurance
  • Retirement Savings
  • Special Assistance
  • Growth
  • Time Away
  • Workplace Wellness


Job Purpose

Provides support to the Service operations regarding in-house Service activities, field Service activities, factory repairs, Service billings, generating supporting reports, and updating master records, amongst other possible tasks.

Performs corporate Service agreements administration supporting renewals and new contracts, and performs specific related sales activities, Interfaces with cross functional teams in support of the Sales and Service business.



  • Dispatches all contracted, non-contracted, and Demo Preventative Maintenance requests, as well as unscheduled dispatches according to guidelines.
  • Processes return authorizations and service orders for customer factory repairs.
    Develops and maintains “in-depth” reports for National Sales Managers, Regional
  • Sales Managers, and Marketing, including device history, account history, regional reporting, and other service-related reports (e.g., Aged Open Report)
  • Research customer invoice inquiries, requiring crediting/rebilling, , and correct as necessary.
  • Processes parts orders for service technicians and reviews the associated error log to address the discrepancies.
  • Administers updates to equipment, location, primary service technician, swapping out from contracts if needed, , for the accuracy of the equipment Installed Base
  • Supports the Service Department with the corporate Service agreements administration and requirements.

Skills Required

  • Bilingualism is a MUST (English and French).
  • Strong SAP experience is a MUST
  • Knowledge of CRM, order entry and inventory computer system required.
  • Proficiency in Microsoft Office Software including Word, Excel, Power Point and Outlook required
  • Strong verbal and written communication skills
  • Ability to interact and build professional relationship/network with other departments
  • Excellent interpersonal skills
  • Attention to details and high level of accuracy
  • Exhibit problem-solving skills

Experience Requirements

  • Minimum 2-3 years related experience in Service Coordination
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