Beyond Bilingual Inc.
November 12, 2021
Brampton, Canada
Job Type
Job ID Number
Candidate must be Bilingual
Job Function
Customer Service


As a global medical technology leader for more than 35 years, their mission is to transform lives through innovative medical solutions that improve the health of patients.


  • A family environment with very low turnover
  • Not a call center- very low call volume
  • 3 weeks’ vacation
  • Company events!
  • Full Benefits
  • 30 calls per day- mainly emails


  • Process orders coming in via fax, e-mail or telephone and for customers according to specific requirements, including bundling & consignment orders, free of charge deliveries, returns etc.
  • Process stock deliveries to sales representatives in Region, as well as inventory transfers
  • Monitor the complete delivery processes (e.g. Distribution Center and/or carrier).
  • Arrange special deliveries on request.
  • Control and send out invoices.
  • File ordering documents and related records.
  • Handle service complaints from customers and/or sales representatives.
  • Follow-up short term consignment stocks with customers and sales representatives
  • Respond to questions from sales representatives, pharmacists, nurses and/or doctors about orders, deliveries, product availability etc.
  • Handle backorders.

Skills Required

  • Bilingual is mandatory (English/French)
  • Computer literate (e-mail, Microsoft Office);  and EDI experience is an asset, going into Service Cloud
  • SAP is a Must
  • Excellent communication skills
  • Excellent Analytical Skills
  • Excellent troubleshooting skills
  • Team player
  • Telephone skills
  • Dynamic and hard working
  • Driven by objectives and able to work under pressure
  • Good interpersonal skills

Experience Requirements

  • Minimum 2 years’ experience in customer service/order management - preferably in the medical field
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