Bilingual Disability Claims Manager
Full Time - Permanent

Location: Toronto - Hybrid, must work from office one day a week
Hours: Monday to Friday - 8 am-4 pm OR 9 am -5 pm (7 hours a day/ 35 hours a week)
Salary: Up to 80K + Bonuses: 4% target annual bonus based on company Last couple of years paid out at     20%

COMPANY:

With our client, you get the expertise of people dedicated to insuring people for over 75 years.  Our mission is to be a top-rated employer with attractive working conditions and a culture of innovation.  Our client provides an innovative niche Commercial and Personal Insurance solutions to protect clients’ homes, vehicles, and businesses.

PERKS:

Why would you want to work for our client?

• Mainly work from home
• Stable company in business for over 30 years
• Opportunity to join a growing team and company that is expanding nationally.
• A dynamic and friendly corporate culture
• Growth potential into Management roles
• Company Bonus
• Benefits: Start immediately!!
• Medical+ Dental
• Life insurance
• Defined pension plan matched 10%
• $1000 furniture reimbursement to set up office at home
• $20 internet reimbursement per month
• $100 fitness annual gym reimbursement
• Education reimbursement
• Bonuses 
• Vacation: 18 or 20 days + Sick/Personal days
•  Monthly public transportation reimbursement

JOB DUTIES

• Analyzes all information relevant to determining the obligations: contract provisions, medical proof, non-medical factors, government programs, legislation, internal policies and procedures.
• Contacts all the agents involved in a given file to obtain all relevant information and provides them with the decisions and action plans related to settlement requests.
• Makes appropriate and careful selection and use of internal and external interventions: cases referred to our consulting physicians, the supervisor, a rehabilitation firm, a medical expert, a residual capacities evaluation firm, an investigation firm, a reinsurer, etc.
• Interacts with external agents so that they respect the objectives and budgets provided and makes sure the intervention is progressing well.
• Provides customer service on files assigned to him/her by answering calls from all parties who are involved in the files.
• Develops and implements interventions that reduce the duration of disabilities.
• Interacts with the relevant computer systems to update data and make payments, when applicable, taking contract details and internal directives into account.
• Participates in meetings with policyholders for a critical review of files as required.
• Recommends measures destined to improve the sector's service and productivity performance.
• Proactively acquires and improves knowledge of tools, policies, processes, products and services.
• Carries out certain technical and administrative tasks to support file management.
• Collaborates on specific projects, upon request.
• Carries out any other administrative tasks upon request.

REQUIREMENTS

• 3 to 5 years of experience in disability claims adjudication and disability claim management within a life insurance company
• College or University degree, specifically in Administration, Kinesiology or Health sciences is an asset.
• Fully bilingual in French and English spoken and written
• Strong knowledge of insurance contracts
• Able to work independently and collaboratively at all levels
• Strong organizational skills
• Good analytical, decision-making, and problem-solving skills
• Excellent prioritization skills
• Ability to adapt to change and quickly integrate new knowledge
• Willingness to collaborate in reaching common objectives
• Ability to work under pressure and manage priorities