416.218.1112
Beyond Bilingual Inc.
Published
June 2, 2022
Location
Mississauga, Canada
Category
Job Type
Job ID Number
BBB567
Candidate must be Bilingual
Yes
Job Function
Other

Description

Bilingual Senior Support Technician IT

FULL TIME, PERMANENT

Location: (Hybrid) – Mississauga

Hours: Mon-Fri – 8:30am-5pm (37.5 hours/wk.)

 

Company:  Our client is a leader in their industry.  Due to continued growth, they are looking to add a dynamic Bilingual Senior Support Technician IT to their talented team of professionals.

 

 

Perks:

  • Company-paid benefit plan (day 1)
  • Dental plan
  • Vison plan
  • RRSP
  • Casual dress code policy
  • Excellent training
  • Family working atmosphere
  • Employee assistance program
  • Bonus

 

 

Job Summary:

The Bilingual (French and English) Senior Support Technician (IT) oversees day-to-day operations providing high quality customer service, while ensuring that all IT systems and equipment issues are resolved in a timely manner. This position may require selected candidate to occasionally work outside of normal business hours.

Responsibilities

  • Onsite Technology Support provides in-person and over the phone assistance to end users.
  • Maintaining and troubleshooting a range of user problems including PC hardware/software/VPN/LAN and voice network.
  • Diagnosing problem source through discussions with users and coordinating with internal organization support and operations groups and/or with vendors to resolve problems.
  • Acquiring, installing, and upgrading PC components and software and planning for/responding to service outages and other problems.
  • Training users on use of new technology and software.
  • Configures and support end points (laptops, desktops, iPhones, iPads) for new hires and PC refreshes.
  • Assists with physical movement of PCs, printer, etc… at Bridgestone office(s).
  • Asset management (deployment and collection of equipment).
  • Leads projects or processes of diverse scope, while working independently with limited supervision.
  • Coaches and reviews the work of junior professionals who are offsite.
  • Uses advanced analytical/technical problem solving to develop new solutions to existing problems/procedures.
  • Participates in upgrade activities for existing systems with suppliers and internal departments to avoid work delays related to system applications or license expirations.

Skills Required

  • Fluently Bilingual – English/French – Spoken and Written.
  • Microsoft 365

Qualifications

  • Comp A+/Microsoft Certification.
  • Mobile Support (must have vehicle for occasional trip to other company locations to provide on- site support).

Experience Requirements

  • 2-3 years’ experience with Desktop Support/Customer Support (Tier I or II).

Education Requirements

  • College diploma in 2 or 3 year program.
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