Beyond Bilingual Inc.
June 2, 2022
Mississauga, Canada
Job Type
Job ID Number
Candidate must be Bilingual
Job Function


Bilingual Senior Support Technician IT


Location: (Hybrid) – Mississauga

Hours: Mon-Fri – 8:30am-5pm (37.5 hours/wk.)


Company:  Our client is a leader in their industry.  Due to continued growth, they are looking to add a dynamic Bilingual Senior Support Technician IT to their talented team of professionals.




  • Company-paid benefit plan (day 1)
  • Dental plan
  • Vison plan
  • RRSP
  • Casual dress code policy
  • Excellent training
  • Family working atmosphere
  • Employee assistance program
  • Bonus



Job Summary:

The Bilingual (French and English) Senior Support Technician (IT) oversees day-to-day operations providing high quality customer service, while ensuring that all IT systems and equipment issues are resolved in a timely manner. This position may require selected candidate to occasionally work outside of normal business hours.


  • Onsite Technology Support provides in-person and over the phone assistance to end users.
  • Maintaining and troubleshooting a range of user problems including PC hardware/software/VPN/LAN and voice network.
  • Diagnosing problem source through discussions with users and coordinating with internal organization support and operations groups and/or with vendors to resolve problems.
  • Acquiring, installing, and upgrading PC components and software and planning for/responding to service outages and other problems.
  • Training users on use of new technology and software.
  • Configures and support end points (laptops, desktops, iPhones, iPads) for new hires and PC refreshes.
  • Assists with physical movement of PCs, printer, etc… at Bridgestone office(s).
  • Asset management (deployment and collection of equipment).
  • Leads projects or processes of diverse scope, while working independently with limited supervision.
  • Coaches and reviews the work of junior professionals who are offsite.
  • Uses advanced analytical/technical problem solving to develop new solutions to existing problems/procedures.
  • Participates in upgrade activities for existing systems with suppliers and internal departments to avoid work delays related to system applications or license expirations.

Skills Required

  • Fluently Bilingual – English/French – Spoken and Written.
  • Microsoft 365


  • Comp A+/Microsoft Certification.
  • Mobile Support (must have vehicle for occasional trip to other company locations to provide on- site support).

Experience Requirements

  • 2-3 years’ experience with Desktop Support/Customer Support (Tier I or II).

Education Requirements

  • College diploma in 2 or 3 year program.
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