416.218.1112
Beyond Bilingual Inc.
Published
June 28, 2022
Location
Port Coquitlam, Canada
Category
Job Type
Job ID Number
BBB1234
Candidate must be Bilingual
Yes
Job Function
Other

Description

Bilingual Customer Service/Dispatch

FULL TIME, PERMANENT

Location: (100% on-site) – Port Coquitlam, British Columbia

Hours: Mon-Fri – 8:00 am-5pm (40 hours/wk.)

Salary: Up to $65K

 

Company:  Our client is a leader in their industry.   Due to continued growth, they are looking to add a dynamic individual to add to their talented team of professionals.

 

Perks:

  • Company-paid benefit plan (after 3 months)
  • Dental plan
  • Vison plan
  • RRSP
  • Casual dress code policy
  • Excellent training
  • Family working atmosphere

 

Job Summary:

Our client is looking for an experienced Customer Service Representative/Dispatcher to provide and support excellent customer service throughout the organization. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty, and retention and to meet customer expectations.

Responsibilities

  • Process work orders according to customer specifications and maintain communications with our sales and production teams throughout the process.
  • Gather necessary information to order and invoice equipment and/or label.
  • Using proper telephone & email etiquette, answer customer requests in a timely, polite, and professional manner.
  • Efficiently and professionally respond to customer, sales representative, and suppliers
  • Scheduling peer technical staff with customer calls.

Skills Required

  • Fluently bilingual – English/French – Spoken and Written.
  • Strong computer skills with Word, Excel and PowerPoint, SAP.
  • Has the ability to communicate effectively through verbal and written communications.
  • Have outstanding attention to detail, organization, planning and problem-solving skills with an ability to manage multiple priorities.

 

 

Qualifications

  • Ability to travel within Canada.

Experience Requirements

  • 2-3 years of Customer Service experience in the printing/label and/or food processing industries preferred.
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