Bilingual Mechanical Technical Representative

Bilingual Mechanical Technical Representative

FULL TIME, PERMANENT

Location: Mississauga - HYBRID – 2 Days in office 3 days from home

Hours: Mon-Fri – 8:30am-5:00pm - (37.5 hours/wk.)

Salary:  $70K - $80K + Bonus (7% Bonus -Company & Performance based). 

Company:  Our client is a leader in their industry.  Due to continued growth, they are looking to add a talented Bilingual Mechanical Technical Representative to their team of professionals.

Perks:

• Company-paid benefit plan (after 30 days)
• 5 Personal days + 3 Weeks’ vacation + 1 Floater Day
• Vacation Purchase Program
• RRSP
• Extended Health Care
• Dental plan
• Healthcare Spending Account
• Life Insurance and Accidental Death & Dismemberment Insurance
• Dependent Life Insurance
• Short Term Disability
• Long Term Disability
• Wellness Program
• Tuition Reimbursement
• Employee Assistance Program
• Casual dress code policy
• Excellent training
• Family working atmosphere

Job Summary:

The Mechanical Technical Representative is the primary contact between our client and their customers regarding technical questions, quotes, and application support.

Duties:

• Support customers with technical questions regarding company product. These can include: sizing, selection, troubleshooting, wiring, retro-fit solutions, and competitive cross references.
• Process formal quotations and provide supporting technical documentation to customers.
• Monitor and execute information contained in the technical support communication mailboxes.
• Receive direct technical correspondence from external customers and company outside sales staff. Provide timely responses and assist in closing out any action items from such communications.
• May require data entry of customer purchase orders into the ERP system.
• Provide same day order confirmations and clarify order discrepancies.
• Processes return material authorizations on specific products, credits/debits, and answering customer questions.
• May need to process expedite requests (red orders or overnight shipments).
• Receive direct technical correspondence from external customers and company outside sales staff. Provide timely responses and assist in closing out any action items from such communications.
• May require data entry of customer purchase orders into the ERP system.
• Provide same day order confirmations and clarify order discrepancies.
• Processes return material authorizations on specific products, credits/debits, and answering customer questions.
• May need to process expedite requests (red orders or overnight shipments).

Qualifications:

• Fluently bilingual – English/French – Spoken and Written.
• Associates’ Degree in a technical discipline or an applicable business program certification.
• At least 3-5 years of experience supporting a technical product, preferably an electro-mechanical device.
• Technical background in HVAC or related mechanical product – not an IT role.)
• A background in supporting manufacturing processes or technical products is required.
• Ability to interpret complex business documents including customer purchase orders.
• High comfort level on use of the Microsoft Suite of products (Outlook, Word, and Excel).