416.218.1112
Beyond Bilingual Inc.
Published
November 15, 2023
Location
Mississauga, Canada
Category
Other  
Job Type
Job ID Number
BBB123
Candidate must be Bilingual
Yes
Job Function
Customer Service

Description

Bilingual Customer Service Representative/Order Management-REMOTE/HYBRID

Full-Time, PERM

Location: Mississauga-Remote or Hybrid. CANDIDATE CAN CHOOSE. Must go to office once per month

Hours: Full-Time – 8:30am-4:30pm Or 8:30am-5:00pm

Salary: Up to $55K + Bonus

 

Company:

Our client is committed to providing superior product and service within the commercial vehicle industry. They are dedicated to providing optimal design that is dependable and performs extremely well

 

PERKS:

  • Benefits and Perks: Medical
  • Dental
  • Massage
  • RRSP contribution client matches
  • Tuition reimbursement
  • 80% paid ASAP
  • Vacation: PTO unlimited time as long as it supports 3 or 4 weeks
  •  6 sick days
  • Ideal Personality: energetic, go getter
  • Work in a team environment and independently
  • Not high volume (10-20 calls)

 

JOB SUMMARY:

Responsible for efficient, economical, and timely processing of orders for Aftermarket and OEM.

Responsibilities

  • Communicates heavily with distributors and OEM customers.
  • Handling product orders received mainly by EDI and phone calls(10-15) calls per day in a non-call center environment
  • Requires good working knowledge of parts and the company system.
  • Works closely with shipping to manage order requirements.
  • Processes credits, discrepancies and manual billing as required
  • Supports technical calls from the customer base that requires a good understanding of company products.
  • Analyzes information from OEM’s such as schedule releases and order processing data.
  • Supports District Sales Managers.
  • Verifies proof of deliveries and works with carriers on problem shipments.
  • Prepare warranty return paperwork
  • Process freight bills
  • Verify shipment paperwork checking for correct part numbers and quantities

Skills Required

  • Bilingual French/English (Spoken and Written)

Qualifications

  • EDI strong asset

Experience Requirements

  • Minimum three years’ experience in product Order Management

Education Requirements

  • College or University is a Must
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