Bilingual Customer Service Representative/Order Management-REMOTE/HYBRID

Bilingual Customer Service Representative/Order Management-REMOTE/HYBRID

Full-Time, PERM

Location: Mississauga-Remote or Hybrid. CANDIDATE CAN CHOOSE. Must go to office once per month

Hours: Full-Time – 8:30am-4:30pm Or 8:30am-5:00pm

Salary: Up to $55K + Bonus

Company:

Our client is committed to providing superior product and service within the commercial vehicle industry. They are dedicated to providing optimal design that is dependable and performs extremely well

PERKS:

• Benefits and Perks: Medical

• Dental

• Massage

• RRSP contribution client matches

• Tuition reimbursement

• 80% paid ASAP

• Vacation: PTO unlimited time as long as it supports 3 or 4 weeks

•  6 sick days

• Ideal Personality: energetic, go getter

• Work in a team environment and independently

• Not high volume (10-20 calls)

JOB SUMMARY:

Responsible for efficient, economical, and timely processing of orders for Aftermarket and OEM.

• Communicates heavily with distributors and OEM customers.
• Handling product orders received mainly by EDI and phone calls(10-15) calls per day in a non-call center environment
• Requires good working knowledge of parts and the company system.
• Works closely with shipping to manage order requirements.
• Processes credits, discrepancies and manual billing as required
• Supports technical calls from the customer base that requires a good understanding of company products.
• Analyzes information from OEM’s such as schedule releases and order processing data.
• Supports District Sales Managers.
• Verifies proof of deliveries and works with carriers on problem shipments.
• Prepare warranty return paperwork
• Process freight bills
• Verify shipment paperwork checking for correct part numbers and quantities

• Bilingual French/English (Spoken and Written)

• EDI strong asset

• Minimum three years’ experience in product Order Management

• College or University is a Must