Beyond Bilingual Inc.
January 24, 2023
Burlington, Canada
Job Type
Job ID Number
Candidate must be Bilingual
Job Function
Customer Service


Senior Bilingual Customer Service

Full-Time, Permanent

Hours: 8:30- 5pm – 1 hour lunch

Location: Burlington – must work in office

Salary Up to $70K


Our client distributes chemical products in markets across North America.  They are seeking an organized, enthusiastic team player who can multi-task and play a key role in their customer service department. / They value the protection of health, safety and environment and ethical business practices.


  • Not a Call Center
  • No phone calls at all!! Only email
  • Medical, Dental
  • B2B
  • Family feel, Tight team, social functions-
  • Excellent Team Environment-Relaxed
  • Tuition reimbursement
  • Long term disability


  • Primary point of contact, providing high level of service to all customers by email  (include prices, delivery dates, product selection and availability)
  • Coordinate product deliveries with affiliated distribution warehouse
  • Receive, expedite and accurately process to completion all sales orders to meet customer expectations
  • Work with sales team, production and distributors to effectively fulfill customers expectations
  • Monitor and follow up with customer’s blanket orders and outstanding orders
  • Process customer orders ( all orders received by email)
  • Process customs paperwork for orders entering Canada (training provided)
  • Send all documents to customer including scale tickets and certificate of analysis
  • Send completed order to accounting/ invoice dept


Skills Required

  • Bilingual French and English
  • Out going with customers
  • Multi tasking/ prioritizing
  • Team player
  • Good computer skills


  • Must be Vaccinated.

Experience Requirements

  • 3 years of Full Product Order Management experience
  • Must have either Chemical or Pharma or Agriculture Industry or Distribution experience.
Drop files here browse files ...
Accepted file types: pdf, doc, docx, txt

Related Jobs

October 17, 2022
Are you sure you want to delete this file?