416.218.1112
Beyond Bilingual Inc.
Published
January 24, 2023
Location
Burlington, Canada
Job Type
Job ID Number
BBB123
Candidate must be Bilingual
Yes
Job Function
Customer Service

Description

Senior Bilingual Customer Service

Full-Time, Permanent

Hours: 8:30- 5pm – 1 hour lunch

Location: Burlington – must work in office

Salary Up to $70K

Company:

Our client distributes chemical products in markets across North America.  They are seeking an organized, enthusiastic team player who can multi-task and play a key role in their customer service department. / They value the protection of health, safety and environment and ethical business practices.

PERKS:

  • Not a Call Center
  • No phone calls at all!! Only email
  • Medical, Dental
  • B2B
  • Family feel, Tight team, social functions-
  • Excellent Team Environment-Relaxed
  • Tuition reimbursement
  • Long term disability

Responsibilities

  • Primary point of contact, providing high level of service to all customers by email  (include prices, delivery dates, product selection and availability)
  • Coordinate product deliveries with affiliated distribution warehouse
  • Receive, expedite and accurately process to completion all sales orders to meet customer expectations
  • Work with sales team, production and distributors to effectively fulfill customers expectations
  • Monitor and follow up with customer’s blanket orders and outstanding orders
  • Process customer orders ( all orders received by email)
  • Process customs paperwork for orders entering Canada (training provided)
  • Send all documents to customer including scale tickets and certificate of analysis
  • Send completed order to accounting/ invoice dept

 

Skills Required

  • Bilingual French and English
  • Out going with customers
  • Multi tasking/ prioritizing
  • Team player
  • Good computer skills

Qualifications

  • Must be Vaccinated.

Experience Requirements

  • 3 years of Full Product Order Management experience
  • Must have either Chemical or Pharma or Agriculture Industry or Distribution experience.
Apply
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