Beyond Bilingual Inc.
December 12, 2023
Bradford, Canada
Job Type
Job ID Number
Candidate must be Bilingual
Job Function
Customer Service


Bilingual Customer Service Administrator

Full-Time, PERM

Location: Bradford, Ontario-100% On Site

Hours: 8:30am-5:00pm Monday-Friday

Salary: Up to $55K + Bonus



Family-owned company that gained their reputation for quality and built itself a household name in Europe. They provide high quality leisure products that not only look good but also enhance a wearer’s lifestyle.


  • Family oriented and happy work environment
  • Very low call volume
  • Monday to Friday – day shifts
  • Stable company, in business for over 22 years
  • Staff discounts!!
  • Family environment
  • No evening or weekend shifts.
  • 2 weeks’ vacation
  • Open door policy


Providing Customer Service and Administrative support to ensure efficient operation of the office. Supports managers and employees through a variety of tasks related to organization and communication. Responsible for confidential and time sensitive material. Familiar with a variety of the field's concepts, practices, and procedures.

Ability to effectively communicate via phone and email ensuring that all Administrative Assistant duties are completed accurately and delivered with high quality and in a timely manner. May direct and lead the work of others. Rely on experience and judgment to plan and accomplish goals and a wide degree of creativity and latitude is expected.

Reports Directly To

  • Order Fulfillment/Supply Chain Manager


  • Answer and direct phone calls
  • Handle sensitive information in a confidential manner
  • Assist customers and sales reps providing accurate information about our products and services
  • Support end consumer with online shopping
  • Produce and distribute correspondence memos, letters, faxes, and forms
  • Provide general support to visitors
  • Provide information by answering questions and requests (via phone/email/IM)
  • Prepare and monitor invoices
  • Develop administrative staff by providing information, educational opportunities, and experiential growth opportunities
  • Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies
  • Contribute to team effort by accomplishing related results as needed
  • Carry out administrative duties such as filing, typing, copying, binding, scanning etc.
  • Write letters and emails on behalf of other office staff
  • Maintain computer and manual filing systems
  • Coordinate office procedures
  • Develop and update administrative systems to make them more efficient

Skills Required

  • English/French at a professional level (spoken/written)
  • Excellent communication skills
  • Excellent time management skills and ability to multi-task and prioritize work
  • Attention to detail and problem-solving skills
  • Excellent written and verbal communication skills
  • Strong organizational and planning skills
  • Proficient in MS Office
  • Microsoft Office Skills – Excel, Word, PPT
  • Administrative Business Writing Skills
  • Strong communication skills
  • Professionalism
  • Problem Solving
  • Attention to Detail
  • Ability to multitask
  • Teamwork
  • Discretion and Judgment

Experience Requirements

  • Proven admin. or office assistant experience
  • At least 3 years of experience in the field or in a related area
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