416.218.1112
Beyond Bilingual Inc.
Published
May 19, 2022
Location
Mississauga, Canada
Category
Job Type
Job ID Number
BBB456
Candidate must be Bilingual
Yes
Job Function
Customer Service

Description

Bilingual Customer Service Representative

Location: Mississauga, REMOTE or HYBRID

Position Type: Permanent

Work Hours: Monday - Friday 8:30AM – 5PM

 

 

Company Overview:

Our client is an international leader in the fields of Medical technology. They have been supporting and saving lives for over a century.

Responsibilities

  • Order Management: entering all customer orders, other orders and related order entry functions as directed by the Business Operations Manager.  Enter all assigned data in an accurate and timely manner, including maintenance of the contacts database.
  • Ensure accurate contract review on all orders to be processed and monitor each step of the order process to completion, from first inquiry to delivery of product.
  • Handle all rush shipping orders by following urgent order process and, if required, walking papers through the system. Prepare pricing and delivery quotations for standard priced products
  • Review all open orders and back-order file daily and notify customers
  • Assist with invoicing problems. Generate credits/debits as needed.
  • Authorize the return of products by the customer in accordance with the authority policy and return goods procedure.

Skills Required

  • Fluently bilingual English and French written and verbal
  • Knowledge of SAP is an asset
  • Attention to detail and high level of accuracy
  • Ability to interact and build professional relationship/network with other departments
  • Advanced problem-solving skills
  • Proficiency with Microsoft Office Software

Experience Requirements

  • Two or more years’ experience in Customer Service/Order Management
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