416.218.1112
Beyond Bilingual Inc.
Published
November 15, 2023
Location
Bolton, Canada
Category
Job Type
Job ID Number
BBB123
Candidate must be Bilingual
Yes
Job Function
Customer Service

Description

Bilingual Order Coordinator

FULL TIME, Permanent

(100% on-site) – Bolton

Hours: Mon-Fri – 8:30am-5pm - (40 hours/wk.)

Salary: Up to $65K

 

Company:  Our client is a leader in their industry.  Due to continued growth, they are looking to add a talented Bilingual Parts and Procurement Coordinator to their team of professionals.

 

Perks:

  • Benefits (after 3 months)
  • Medical benefits
  • Dental benefits
  • Vision benefits
  • Employee appreciation
  • Summer hours
  • Casual dress code policy
  • Excellent training
  • Family working atmosphere
  • X-mas week off

 

Job Summary:

This role includes working actively with cross functional teams on day-to-day initiatives and projects as well as supporting the Service and Parts Manager with on-going projects and process improvements.

Responsibilities

  • Process parts orders, create POs to vendors.
  • Create part estimates for clients and projects.
  • Create new part numbers as required.
  • Uses Salesforce to manage Opportunities, System Details, and reports as it relates to part orders.
  • Responsible for tracking orders and successful delivery of all orders.
  • Keeping clients updated on a regular basis on order status.
  • Process warranty claims and coordinate RMA (return merchandise authorization) parts returns with manufacturers.
  • Inventory replenishment as required.
  • Continual vendor sourcing based on service department initiatives.
  • Responsible to ensure QuickBooks is kept current with vendor prices.
  • Create and establish formal customer price lists for spare parts kits, specialized items.
  • Implement company’s marketing initiatives to upsell parts.
  • Ensure technician stock is current and recorded in QuickBooks.
  • Distribute equipment manuals and schematics as required.
  • Create part upgrade kits and update pricing as required.
  • Monitor Parts Coordinator report and update as required.

Skills Required

  • Fluently bilingual – English/French – Spoken and Written.
  • Exemplary customer service skills.
  • Sound knowledge of QuickBooks, MS Office.
  • Salesforce an asset.

Experience Requirements

  • 3+ years’ experience in customer service-order management 
Apply
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