Beyond Bilingual Inc.
November 15, 2023
Bolton, Canada
Job Type
Job ID Number
Candidate must be Bilingual
Job Function
Customer Service


Bilingual Order Coordinator

FULL TIME, Permanent

(100% on-site) – Bolton

Hours: Mon-Fri – 8:30am-5pm - (40 hours/wk.)

Salary: Up to $65K


Company:  Our client is a leader in their industry.  Due to continued growth, they are looking to add a talented Bilingual Parts and Procurement Coordinator to their team of professionals.



  • Benefits (after 3 months)
  • Medical benefits
  • Dental benefits
  • Vision benefits
  • Employee appreciation
  • Summer hours
  • Casual dress code policy
  • Excellent training
  • Family working atmosphere
  • X-mas week off


Job Summary:

This role includes working actively with cross functional teams on day-to-day initiatives and projects as well as supporting the Service and Parts Manager with on-going projects and process improvements.


  • Process parts orders, create POs to vendors.
  • Create part estimates for clients and projects.
  • Create new part numbers as required.
  • Uses Salesforce to manage Opportunities, System Details, and reports as it relates to part orders.
  • Responsible for tracking orders and successful delivery of all orders.
  • Keeping clients updated on a regular basis on order status.
  • Process warranty claims and coordinate RMA (return merchandise authorization) parts returns with manufacturers.
  • Inventory replenishment as required.
  • Continual vendor sourcing based on service department initiatives.
  • Responsible to ensure QuickBooks is kept current with vendor prices.
  • Create and establish formal customer price lists for spare parts kits, specialized items.
  • Implement company’s marketing initiatives to upsell parts.
  • Ensure technician stock is current and recorded in QuickBooks.
  • Distribute equipment manuals and schematics as required.
  • Create part upgrade kits and update pricing as required.
  • Monitor Parts Coordinator report and update as required.

Skills Required

  • Fluently bilingual – English/French – Spoken and Written.
  • Exemplary customer service skills.
  • Sound knowledge of QuickBooks, MS Office.
  • Salesforce an asset.

Experience Requirements

  • 3+ years’ experience in customer service-order management 
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