Beyond Bilingual Inc.
Description
Bilingual Order Coordinator
FULL TIME, Permanent
(100% on-site) – Bolton
Hours: Mon-Fri – 8:30am-5pm - (40 hours/wk.)
Salary: Up to $65K
Company: Our client is a leader in their industry. Due to continued growth, they are looking to add a talented Bilingual Parts and Procurement Coordinator to their team of professionals.
Perks:
- Benefits (after 3 months)
- Medical benefits
- Dental benefits
- Vision benefits
- Employee appreciation
- Summer hours
- Casual dress code policy
- Excellent training
- Family working atmosphere
- X-mas week off
Job Summary:
This role includes working actively with cross functional teams on day-to-day initiatives and projects as well as supporting the Service and Parts Manager with on-going projects and process improvements.
Responsibilities
- Process parts orders, create POs to vendors.
- Create part estimates for clients and projects.
- Create new part numbers as required.
- Uses Salesforce to manage Opportunities, System Details, and reports as it relates to part orders.
- Responsible for tracking orders and successful delivery of all orders.
- Keeping clients updated on a regular basis on order status.
- Process warranty claims and coordinate RMA (return merchandise authorization) parts returns with manufacturers.
- Inventory replenishment as required.
- Continual vendor sourcing based on service department initiatives.
- Responsible to ensure QuickBooks is kept current with vendor prices.
- Create and establish formal customer price lists for spare parts kits, specialized items.
- Implement company’s marketing initiatives to upsell parts.
- Ensure technician stock is current and recorded in QuickBooks.
- Distribute equipment manuals and schematics as required.
- Create part upgrade kits and update pricing as required.
- Monitor Parts Coordinator report and update as required.
Skills Required
- Fluently bilingual – English/French – Spoken and Written.
- Exemplary customer service skills.
- Sound knowledge of QuickBooks, MS Office.
- Salesforce an asset.
Experience Requirements
- 3+ years’ experience in customer service-order management