416.218.1112
Beyond Bilingual Inc.
Published
September 20, 2021
Location
Toronto, Canada
Category
Job Type
Job ID Number
BBB753
Candidate must be Bilingual
Yes
Job Function
Customer Service

Description

Company:  Our client is one of the most trusted firms in their industry.  They remain at the forefront in this market having become a leading shareholder services and advisory firm.

Perks:

  • Company-paid benefit plan (starts after 3 months)
  • RSP
  • Employee development
  • Excellent chance the position will become permanent
  • Casual dress code policy
  • Opportunity for advancement
  • Excellent training
  • Remote, working from home.  But is expected to return to office 

Responsibilities

  • Handle multichannel communication with stakeholders which includes but is not limited to inbound, outbound, email, etc.
  • Must be able to comprehend key concepts and terms during training of campaigns in order to effectively explain information to shareholders.
  • Perform in-depth research to locate contact information for stakeholders.
  • Following up with brokers and financial institutions to determine client stock information.
  • Communicate key messaging based on each client’s needs.
  • Document all call information according to the call center’s standard operating procedures, thus gathering and reporting intelligence as required.
  • Meet targets and deadlines based on each individual campaign.
  • Report any issues, concerns, objections that materially affect a call campaign immediately to the call centre support group.
  • Flexibility to work extra hours as needed during peak season and on priority campaigns.
  • Perform administrative duties as needed by Call Centre Management.

Skills Required

  • Solid knowledge of Microsoft Office suite (Outlook, Word and Excel).
  • Displays excellent critical thinking, problem solving and conflict resolution skills.
  • Ability to speak articulately and professionally, with excellent voice inflection.
  • Display good judgement in determining when to escalate calls as needed.
  • Detail oriented and has the ability to effectively document comments based on interaction with stakeholders.

Qualifications

  • Fluently bilingual (English/French) – Spoken & Written.

Experience Requirements

  • 1-2 years of customer service experience.

Education Requirements

  • College/university educational background is preferred.
Apply
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