416.218.1112
Beyond Bilingual Inc.
Published
December 24, 2021
Location
Canada Wide, Canada
Category
Other  
Job Type
Job ID Number
BBB752
Candidate must be Bilingual
Yes
Job Function
Executive

Description

Location: (100% remote) WORK IN THE COMFORT OF YOUR HOME!!

You can choose to work between the hours of 8am to 8pm OR

Between the hours of 11am to 11pm

Hours: Mon-Fri 9 hour shifts between - 8am-8pm (PST/MST) or 11am-11pm (EST) – (40 hours/wk.) – *Occasional weekend shifts will be required*

Shifts:  Western Canada – 8am-5pm, 9am-6pm, 10am-7pm, 11am-8pm

Shifts:  Eastern Canada -  11am-8pm, 12pm-9pm, 1pm-10pm, 2pm-11pm

Company:  Our client uses cutting-edge technology combined with experienced financial advisors to both manage and invest your money.

Perks:

  • Company-paid benefit plan (day 1)
  • Dental plan
  • Work from home expense account
  • Wellness account
  • Group RSP
  • Casual dress code policy
  • Stock options
  • Excellent training
  • Family working atmosphere

Responsibilities

Job Overview:

Deliver an amazing client experience; no matter what. Build a foundation of investment, personal finance, and stock trading knowledge. You will be fully trained to  explain investment, personal finance, and stock trading concepts in a simple and accessible way-!

Responsibilities:

  • Handling inbound calls (approx. 35) responsible for explaining investment, personal finance, and stock trading concepts in a simple and accessible way to clients.
  • Responding back by emails (approx. 30) responding to customer inquiries
  • Interacting with clients each day through multiple channels in a live client support environment.
  • Be a key in monitoring, facilitating, and improving operational processes and working with back-office to deliver an exceptional service to clients.

Qualifications

  • Fluently bilingual (English/French) – Spoken and Written.
  • High School graduate.
  • 3 Years of customer service experience.
  • Possess a passion, curiosity, and energy for finance + investing.
  • Computer literate as well as someone who embraces technology and the role it plays in financial services.
  • Have high emotional intelligence-ability to relate and empathize with clients and their needs
Apply
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