416.218.1112
Beyond Bilingual Inc.
Published
October 7, 2020
Location
Brampton, Canada
Category
Job Type
Job ID Number
ECO11
Candidate must be Bilingual
Yes
Job Function
Customer Service

Description

Our client provides flexible, affordable, and transparent payment options for Canadians.

They are looking for a Bilingual Client Relations Specialist to join their winning team where you will have a chance to innovate, grow and make a difference/impact in a rapidly growing company.

As a member of the team you will be responsible for handling customer service inbound calls from customers and merchants across Canada including Quebec. You must enjoy working in a team environment and be passionate about providing excellent customer service. The position is located at our head office in downtown Toronto, Canada.

Location: Work from Home!!
Hours: Must be flexible to work Monday to Sunday - EVENINGS (6-10pm) AND WEEKENDS (2-6pm)

 

Responsibilities

• Provide an outstanding client experience on every call or correspondence
• Answer customer questions about their account in both official languages
• Handle merchant inbound calls and support their processing of applications and agreements
• Assist with a variety of support requirements including merchant on-boarding, online fraud mitigation, account management and implementation of new products and services.

Qualifications

• Fluent in French, both oral and written
• Moderate to basic skills in internet usage and connectivity
• Excellent organization and planning skills
• Strong interpersonal skills and independence
• High motivation and a strong desire to succeed
• MS Office
• Highschool Diploma

Apply
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