Bilingual Client Relations Specialist – Full time hours – work from home during COVID

Description:

They are looking for a Bilingual Client Relations Specialist to join their winning team where you will have a chance to innovate, grow and make a difference/impact in a rapidly growing company.

As a member of the team you will be responsible for handling customer service inbound calls from customers and merchants across Canada including Quebec. You must enjoy working in a team environment and be passionate about providing excellent customer service. The position is located at our head office in downtown Toronto, Canada.

Perks:

• Our client offers an outstanding work environment in a high-growth industry
• A beautiful and modern and happy and relaxed work environment
• Dress Code: casual
• They focus on creating a positive and cohesive team-based environment and aim to have fun doing our jobs!
• Monthly and quarterly team events and social activities
• They offer attractive compensation and benefits, including equity participation
• They have a prime downtown Toronto location near amenities and public transportation
• Team lunches and company events
• Staff drinks once a month

• Provide an outstanding client experience on every call or correspondence
• Answer customer questions about their account in both official languages
• Handle merchant inbound calls and support their processing of applications and agreements
• Assist with a variety of support requirements including merchant on-boarding, online fraud mitigation, account management and implementation of new products and services.

• Fluent in French, both oral and written
• Moderate to basic skills in internet usage and connectivity
• Excellent organization and planning skills
• Strong interpersonal skills and independence
• High motivation and a strong desire to succeed
• MS Office
• Highschool Diploma