Beyond Bilingual
February 18, 2021
Richmond Hill, Canada
Job Type
Candidate must be Bilingual
Job Function
Customer Service



They are looking for a Bilingual Client Relations Specialist to join their winning team where you will have a chance to innovate, grow and make a difference/impact in a rapidly growing company.

As a member of the team you will be responsible for handling customer service inbound calls from customers and merchants across Canada including Quebec. You must enjoy working in a team environment and be passionate about providing excellent customer service. The position is located at our head office in downtown Toronto, Canada.


  • Our client offers an outstanding work environment in a high-growth industry
  • A beautiful and modern and happy and relaxed work environment
  • Dress Code: casual
  • They focus on creating a positive and cohesive team-based environment and aim to have fun doing our jobs!
  • Monthly and quarterly team events and social activities
  • They offer attractive compensation and benefits, including equity participation
  • They have a prime downtown Toronto location near amenities and public transportation
  • Team lunches and company events
  • Staff drinks once a month


  • Provide an outstanding client experience on every call or correspondence
  • Answer customer questions about their account in both official languages
  • Handle merchant inbound calls and support their processing of applications and agreements
  • Assist with a variety of support requirements including merchant on-boarding, online fraud mitigation, account management and implementation of new products and services.

Skills Required

  • Fluent in French, both oral and written
  • Moderate to basic skills in internet usage and connectivity
  • Excellent organization and planning skills
  • Strong interpersonal skills and independence
  • High motivation and a strong desire to succeed
  • MS Office
  • Highschool Diploma
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