416.218.1112
Beyond Bilingual Inc.
Published
October 16, 2019
Location
Toronto, Canada
Category
Job Type
Job ID Number
PBJ50
Candidate must be Bilingual
Yes
Job Function
Customer Service
Intersection
Downtown, Wellington / Simcoe

Description

Our client provides flexible, affordable, and transparent payment options for Canadians.

  • Perks:
  • Our client offers an outstanding work environment in a high-growth industry
  • Not a call center !!! quiet rooms for relaxing
  • A beautiful and modern and happy and relaxed work environment
  • Dress Code: casual
  • They focus on creating a positive and cohesive team-based environment and aim to have fun doing our jobs!
  • Monthly and quarterly team events and social activities
  • They offer attractive compensation and benefits, including equity participation
  • They have a prime downtown Toronto location near amenities and public transportation
  • Team lunches and company events
  • Staff drinks once a month

Description:

They are looking for a Bilingual Client Relations Specialist to join their winning team where you will have a chance to innovate, grow and make a difference/impact in a rapidly growing company.

As a member of the team you will be responsible for handling customer service inbound calls from customers and merchants across Canada including Quebec. You must enjoy working in a team environment and be passionate about providing excellent customer service. The position is located at our head office in downtown Toronto, Canada.

Responsibilities

  • Provide an outstanding client experience on every call or correspondence
  • Answer customer questions about their account in both official languages
  • Handle merchant inbound calls and support their processing of applications and agreements
  • Assist with a variety of support requirements including merchant on-boarding, online fraud mitigation, account management and implementation of new products and services.

Skills Required

  • Fluent in French, both oral and written
  • Moderate to basic skills in internet usage and connectivity
  • Excellent organization and planning skills
  • Strong interpersonal skills and independence
  • High motivation and a strong desire to succeed
  • MS Office

Education Requirements

Highschool Diploma

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