416.218.1112
Beyond Bilingual Inc.
Published
March 17, 2020
Location
Toronto, Canada
Category
Job Type
Job ID Number
JUH87
Candidate must be Bilingual
Yes
Job Function
Customer Service

Description

Our client provides flexible, affordable, and transparent payment options for Canadians.

Perks:

  • Our client offers an outstanding work environment in a high-growth industry
  • Not a call center !!! quiet rooms for relaxing
  • A beautiful and modern and happy and relaxed work environment
  • Dress Code: casual
  • They focus on creating a positive and cohesive team-based environment and aim to have fun doing our jobs!
  • Monthly and quarterly team events and social activities
  • They offer attractive compensation and benefits, including equity participation
  • They have a prime downtown Toronto location near amenities and public transportation
  • Team lunches and company events
  • Staff drinks once a month
  • They are looking for an entry level Collections Representative to assist their clients in getting back on track with their payments and see their accounts to a successful conclusion. The ideal candidate will have a balanced approach to collecting past due accounts while preserving and enhancing the client experience.

Responsibilities

  • Manages a portfolio of outstanding client debt ensuring all collection activities are completed within guidelines
  • Provide an outstanding client experience on every call
  • Negotiates and problem solves to create a repayment schedule directly with the client by quickly assessing the file detail, and the client’s ability to repay
  • Complete collection phone calls to meet required performance standards
  • Handle merchant inbound calls and support their processing of applications and agreements 

Qualifications

  • Minimum one year of customer service experience and some collections experience
  • Creative and innovative approach to problem solving
  • Strong interpersonal skills and independence
  • High motivation and strong desire to succeed
Apply
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