Bilingual Credit and Collections Analyst

Bilingual Credit and Collections Analyst

Location: Milton (100% On Site)

Hours: 8:30am-5:00pm, Monday – Friday

Salary: Up to $70k plus a $2500 sign on bonus (in lieu of profit sharing). 

Company:

Our client provides the best quality products with the best value throughout North America.  They are a leading distributor and offer a challenging environment for people who have a passion for what they do and provide them with the tools they need for success.  

They are currently seeking a qualified candidate who shares their commitment to superior customer service.

PERKS:

• Medical, dental and vision after only 30 days.

• Basic life insurance, disability, and wellness programs.

• RRSP with 5% employer match, eligible after 30 days.

• Paid holidays and generous paid time off.

• Bonus programs that include annual performance, sales goals, and profit sharing.

• Best-in-class, clean, modern facilities.

• First-class fitness center.

• Initiate communication with customers to resolve past-due collection balances.
• Respond to a high volume of collections email correspondences from customers.
• Handle 120+ collections customer contacts daily via phone and email.
• Determine appropriate escalation for delinquent collections accounts.
• Support the management of appropriate collections account aging.
• Identify high-risk accounts and notify management.　

• Bilingual (English / French) required - 100% fluency in both verbal and written forms.
• Excellent communication and problem-solving skills.
• Strong phone manner with the ability to multitask.
• Comfortable working in a high-volume, fast-paced environment.

• Experience in business-to-business environment preferred.
• Minimum one-year experience in collections an asset.
• Call center experience an asset.
• Experience in reconciling accounts.

• High school diploma or equivalent.