416.218.1112
Beyond Bilingual
Published
May 5, 2020
Location
Ontario, Canada
Category
Job Type
Job ID Number
BCo226
Candidate must be Bilingual
Yes
Job Function
Customer Service

Description

Bilingual Customer Care

Our client is a world leading manufacturer, founded in 1992,they believe in creating a supportive culture that empowers and encourages our associates to succeed through individual achievement and teamwork. Enriched with an innovative spirit, high work ethic, and rewarding experiences. They foster a culture that supports professional development, personal growth, and opportunities for advancement.

PERKS

  • BONUS programs – strong incentive plans
  • RRSP Program
  • Generous Vacation allotment
  • Employee Assistance Program
  • Tuition Reimbursement
  • Access to multiple learning platforms
  • Educational Assistance Program
  • Fitness Reimbursement Program
  • Beautiful & Bright new offices
  • Professional working environment
  • People focused organization
  • Opportunity for growth
  • Dynamic Team
  • Competitive salary & benefits

Responsibilities

 

  • Answer inbound calls and respond to email inquiries from B2B customers relating to clients entire product portfolio.
  • Receive and process product orders and order changes from Internal and External customers 
  • Answer level 1 technical inquiries from internal and external customers
  • Review and analyze customer warranty repair requests/claims to ensure compliance to warranty guidelines
  • Work closely with sales and marketing to support various initiatives, including marketing email blasts, dream designer program, lead generation and follow-up, etc.
  • Update and maintain a variety of reports for management and department’s use

Skills Required

 

  • Must be fully bilingual in French and English (both written and spoken).
  • Minimum 3 years’ experience in Customer Service- Order Management
  • Customer Service focused with excellent communication, negotiation, and problem-solving skills.
  • Managing multiple priorities, effective judgment and time management.
  • Team player, strong interpersonal skills.
  • Accuracy and attention to detail is a must.
Apply
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