416.218.1112
Beyond Bilingual
Published
March 11, 2021
Location
Woodbridge, ON, Canada
Category
Job Type
Candidate must be Bilingual
Yes
Job Function
Customer Service

Description

Our client is a world leading manufacturer, founded in 1992.

They believe in creating a supportive culture that empowers and encourages our associates to succeed through individual achievement and teamwork. Enriched with an innovative spirit, high work ethic, and rewarding experiences. They foster a culture that supports professional development, personal growth, and opportunities for advancement.

 

PERKS

  • Not a call center environment
  • Work from home now for current situation
  • BONUS programs – strong incentive plans
  • RRSP Program
  • Generous Vacation allotment
  • Employee Assistance Program
  • Tuition Reimbursement
  • Access to multiple learning platforms
  • Educational Assistance Program
  • Fitness Reimbursement Program
  • Beautiful & Bright new offices
  • Professional working environment
  • People focused organization
  • Opportunity for growth
  • Dynamic Team
  • Competitive salary & benefits

Responsibilities

  • Answer inbound calls and respond to email inquiries from B2B customers relating to clients entire product portfolio.
  • Receive and process product orders and order changes from Internal and External customers v
  • Answer level 1 technical inquiries from internal and external customers
  • Review and analyze customer warranty repair requests/claims to ensure compliance to warranty guidelines
  • Work closely with sales and marketing to support various initiatives, including marketing email blasts, dream designer program, lead generation and follow-up, etc.
  • Update and maintain a variety of reports for management and department’s use

Skills Required

  • Must be fully bilingual in French and English (both written and spoken).
  • Minimum 3 years’ experience in Customer Service- Order Management
  • Customer Service focused with excellent communication, negotiation, and problem-solving skills.
  • Managing multiple priorities, effective judgment and time management.
  • Team player, strong interpersonal skills.
  • Accuracy and attention to detail is a must.
Apply
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