Bilingual Customer Care/Order Management

Bilingual Customer Care, Order Management

Location: Whitby, Ontario – 100% on-site

Hours: Monday - Friday 8:00 am-4:30 pm

Salary: Up to $60,000

Perks:

• Employee development
• Low call volume
• Casual dress code policy
• Full benefits after 3 months
• EAP Plan
• Extra Float Day and off on Birthdays
• Pension
• Profit Sharing
• Family environment
• Excellent training

Job Summary:

You will be responsible for Order Management from start to finish also providing company products and service information to consumers either online through chat, email or phone.

Responsibilities:

• Proactively manage customer transactions from order to payment cycle
• Enhance key contact relationships with customers to become irreplaceable supply chain partners
• Manage customer orders to fill performance expectation, minimize service impact and manage spike demand
• Liaise with internal/external customer to gather information and use analytical skills to enhance customer satisfaction
• Support manufacturing and distribution operations
• Develop and maintain strong relationships with internal/external customers
• Conduct all internal and external business in a thoroughly professional, courteous and efficient manner, representing products by meeting or exceeding our Customer Service expectations

Education, Skills and Competencies Required:

• Bilingual French and English, spoken and written
• 2+ years of experience with product Order Management
• 2 years’ experience supporting businesses/companies as customers (not just consumers/end users).
• EDI experience is a must (at least 3 months)
• Intermediate Excel is a must
• Microsoft Office
• Excellent attention to details, ability to multi-task and process many touch points; be results oriented, possess strong analytical and problem-solving skills
• Ability to work under pressure, sit for long periods of time and manage extensive phone and computer work