Beyond Bilingual Inc.
July 4, 2023
North York, Canada
Job Type
Job ID Number
Candidate must be Bilingual
Job Function
Customer Service


Location: North York (Hybrid, Working 3 days a week in office)
Hours: Mon-Fri 9am-5pm
Salary:  $55K-$60K + Up to 6% Bonus

Company:  Our client is a leader in their industry.  They are consistently ranked as one of the best places to work in Canada.  Due to continued growth, they are looking for a dynamic Bilingual Customer Relations Coordinator to join their talented team of professionals.


Job Summary:

Communication and relationship builder between company dealers, owners, industry enthusiasts and the company. Manage contacts and inquiries to assist dealers/customers and enhance the company brand.


  • Communicate with dealers (English and French) and internal departments to obtain relevant information toward resolution and/or answer inquiries.
  • Proper departments and staff are consulted, and inquiries are answered expeditiously and within reasonable time frames.
  • Regular monitoring of open cases is necessary to ensure timely opening and closing of Service Request (SR) tickets.
  • Respond to inquiries and concerns in English or French by telephone, letter, fax, email, or walk-ins. Respond to communication from the Government, law firms, and consumer protection agencies on matters relating to company products/policies. Prioritize tasks giving precedence to urgent cases to mitigate negative experiences, buy-backs or legal situations.
  • Assist and participate in corporate shows and special events as required.



  • Bilingual (English/French) – Spoken and Written.
  • Post-secondary education. Post secondary education an asset.
  • 3-5 years of experience doing internal and external Customer Service.
  • Computer literate.
  • Technical aptitude.
  • Mechanically inclined.
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