Bilingual Customer Relations Coordinator – Hybrid

Location: North York (Hybrid, Working 3 days a week in office)
Hours: Mon-Fri 9am-5pm
Salary:  $55K-$60K + Up to 6% Bonus

Company:  Our client is a leader in their industry.  They are consistently ranked as one of the best places to work in Canada.  Due to continued growth, they are looking for a dynamic Bilingual Customer Relations Coordinator to join their talented team of professionals.

Job Summary:

Communication and relationship builder between company dealers, owners, industry enthusiasts and the company. Manage contacts and inquiries to assist dealers/customers and enhance the company brand.

Duties: 

• Communicate with dealers (English and French) and internal departments to obtain relevant information toward resolution and/or answer inquiries.
• Proper departments and staff are consulted, and inquiries are answered expeditiously and within reasonable time frames.
• Regular monitoring of open cases is necessary to ensure timely opening and closing of Service Request (SR) tickets.
• Respond to inquiries and concerns in English or French by telephone, letter, fax, email, or walk-ins. Respond to communication from the Government, law firms, and consumer protection agencies on matters relating to company products/policies. Prioritize tasks giving precedence to urgent cases to mitigate negative experiences, buy-backs or legal situations.
• Assist and participate in corporate shows and special events as required.

• Bilingual (English/French) – Spoken and Written.
• Post-secondary education. Post secondary education an asset.
• 3-5 years of experience doing internal and external Customer Service.
• Computer literate.
• Technical aptitude.
• Mechanically inclined.