Beyond Bilingual Inc.
Description
Our Client has been in business for 30 years as an innovative manufacturer of high end
interior surfaces. Working with the world’s leading designers, they create breakthrough designs that are strikingly different than any other.
They are seeking a Bilingual Customer Service Rep as an addition to their dynamic team
- Competitive salary + bonus
- Not a call center!! No queue
- Beautiful creative office environment
- Glamorous and growing company!
- Benefits: medical, dental + RRSP's
- Tuition Reimbursement
- Life Insurance
Responsibilities
- Represent the company in a professional manner through interaction with retailers, customers and fabricators
- Liaise with retailers, customers and fabricators within assigned territory
- Review customer orders and update status in Portal and ERP systems
- Manage fabricators for quality job completion
- Manage customer inquiries and complaints. Offer solutions within project scope
- Field warranty inquiries and follow through for resolution
- Review Certificates of Completion, vendor invoices and issue AR invoices
- Monitor material usage. Facilitate waste reduction to achieve targets
- Perform monthly inventory counts and reconcile counts
- Assist other customer service representatives when needed
- Where applicable escalate issues to maintain high levels of customer satisfaction
Qualifications
- Minimum 3 years related experience, familiarity with the functional business environment
- Post-secondary education an asset
- Working proficiency of French and English
- Proven track record in providing effective and high-quality customer service
- Accepts responsibility and proactively resolves issues (‘solution focused’) on a timely basis
- Thorough, high attention to detail, strong organizational skills
- Effective team player, works efficiently to get the job done
- Excellent listening skills and interpersonal relations in dealing with both internal and external customers
- Working knowledge of computer programs, database, Microsoft software (e.g. Outlook, Word, Excel, Oracle