416.218.1112
This job posting expired and applications are no longer accepted.
Beyond Bilingual
Published
January 12, 2020
Location
Mississauga, Canada
Job Type
Job ID Number
CCA654
Candidate must be Bilingual
Yes
Job Function
Customer Service

Description

As a global medical technology leader for more than 35 years, their mission is to transform lives through innovative medical solutions that improve the health of patients.

  • A family environment with very low turnover
  • Not a call center- very low call volume
  • 3 weeks vacation
  • Company events!
  • Full Benefits

Responsibilities

  • Process orders coming in via fax, e-mail or telephone and for customers according to specific requirements, including bundling & consignment orders, free of charge deliveries, returns etc.
  • Process stock deliveries to sales representatives in Region, as well as inventory transfers
  • Monitor the complete delivery processes (e.g. Distribution Center and/or carrier).
  • Arrange special deliveries on request.
  • Control and send out invoices.
  • File ordering documents and related records.
  • Handle service complaints from customers and/or sales representatives.
  • Follow-up short term consignment stocks with customers and sales representatives
  • Respond to questions from sales representatives, pharmacists, nurses and/or doctors about orders, deliveries, product availability etc.
  • Handle backorders.

Qualifications

  • Bilingual is mandatory (English/French)
  • Computer literate (e-mail, Microsoft Office); SAP and EDI experience is an asset
  • Excellent communication skills
  • Excellent Analytical Skills
  • Excellent troubleshooting skills
  • Team player
  • Telephone skills
  • Dynamic and hard working
  • Driven by objectives and able to work under pressure
  • Good interpersonal skills

Experience Requirements

Minimum 2 years’ experience in customer service - preferably in the medical field

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