416.218.1112
Beyond Bilingual Inc.
Published
September 3, 2020
Location
Mississauga, Canada
Category
Job Type
Job ID Number
GGH212
Candidate must be Bilingual
Yes
Job Function
Customer Service
Base Salary
50-60K

Description

Our client is a multi-national organization and successful leader in the Medical Technology and Devices field for over 50 years. They engage a committed team of energetic, smart, productive employees.

If you want to go to a job that you love each day; and work with a great team; this is the place for you!

Benefits include:

  • Competitive salary+ Corporate and Personal Performance Bonuses
  • Benefits: Medical, Dental, Vision, Life insurance, Healthcare Spending Account. Starting Day 1
  • Permanent position- extensive growth potential into sales, marketing, management positions!
  • RRSP, TFSA contribution
  • 3 Weeks’ Vacation
  • Tuition reimbursement
  • Employee discount program
  • Company stock purchase program
  • Dry cleaning service

Responsibilities

The Customer Service Agent is required to represent the company in a positive and professional manner in all dealings with external and internal customers.

  • Accurately process customer orders received by telephone, email and EDI; Provide acknowledgement and confirmation of receipt to the customer
  • Respond in a professional and enthusiastic manner to all customer inquiries via phone and email regarding product information, pricing, availability, delivery dates, shipping, product returns, credits, and general administrative issues
  • Record customer experience feedback, as well as analyze root cause to identify trends and improve service provided to customers
  • Provide back-up coverage for receptionist as required, ensuring all switchboard and reception tasks are handled efficiently and effectively during that time
  • Actively manage open sales orders to ensure timely shipments and invoices/accurate sales/proactive communication to customers

Skills Required

  • Bilingualism (French and English) required
  • Minimum two years working experience in a customer service environment
  • Experience in the medical field is an asset
  • Ability to quickly build and maintain strong customer relationships over phone and email
  • Excellent communication skills (verbal and written)
  • A solid working knowledge of computer systems (Outlook, Excel, Word
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