416.218.1112
Beyond Bilingual Inc.
Published
September 8, 2020
Location
Brampton and work from home, Canada
Category
Job Type
Job ID Number
AAO998
Candidate must be Bilingual
Yes
Job Function
Customer Service
Base Salary
$55k

Description

Our client is one of the world’s foremost manufacturers of commercial and residential décor products.  Their strength is their ability to develop innovative, high quality, proprietary products  through a global federation of partners and distributers. They set new standards in Research, Design and Technology, by harnessing the creative talents of their international employees, and developing market-leading brands, products and services.

They are looking for a customer-focused, capable and efficient Bilingual Customer Service professional to help support their expanding customer market.

 

HIGHLIGHTS

  • Well-established company and brand
  • Closely-knit, dedicated team, social events
  • New building, well lit, scent-free environment
  • Defined contribution pension plan
  • Medical, Dental, Vision, Healthcare spending account
  • Life Insurance, LTD, STD
  • Tuition reimbursement

 

Location: Brampton and also work from home

Hours: hours of either 8:30am – 5:00pm or 9:30am – 6:00pm

Responsibilities

As the first point of contact for customer inquiries, CSRs must be knowledgeable in all products, programs, and processes while maintaining core values and customer support strategies.

  • Respond to incoming phone calls and/or email inquiries to support the customer base and outside Sales Team as necessary.
  • Perform a range of customer service activities including: order entry, order inquiries, processing of returns, remakes, repairs, parts and credit notes associated with existing orders, resolve challenges, answer product questions, and escalate dealer complaints as necessary.
  • Follow up to ensure all support requests are resolved quickly and satisfactorily
  • Follow policies and processes established while recognizing and offering suggestions to improve sales, product quality and customer satisfaction
  • Communicate effectively and professionally with all customers, team members and supporting departments
  • Build and maintain professional relationships with both internal and external customers.
  • Aptitude to learn and utilize with a high degree of accuracy the various systems
  • Proficiency in any of the following, an asset: SAP, SFDC, ININ, Direct Connect, Direct Web Intranet, online chat
  • Engage in ongoing training and education to meet the established outlined objectives.
  • Meet or exceed all department established goals and objectives.

Qualifications

  • Bilingual: Ability to communicate professionally in French and English, verbally and in written format
  • 3+ years previous experience in a customer service type role
  • Experience working in a PRODUCT manufacturing and/or distribution environment
  • Ability to maintain a high degree of accuracy in all aspects of the job.
  • Works well with others, takes time to help customers and co-workers achieve their objectives and goals.
  • Follow Through- Absolutely reliable and always follow through in resolving all support requests timely and to completion ensuring customer satisfaction.
  • Excellent listening skills with ability to establish priorities and course of action for managing multiple tasks.
  • Maintains a positive and upbeat attitude, proactive and engaged with co-workers and customers.
  • Builds successful partnerships through mutual trust and thoughtful feedback.
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