416.218.1112
Beyond Bilingual
Published
December 6, 2019
Location
Mississauga, Canada
Category
Job Type
Job ID Number
REK22
Candidate must be Bilingual
Yes
Job Function
Customer Service
Intersection
Highway 7 / Jane

Description

Family owned company in the fashion Industry that gained their reputation for quality and built itself a household name in Europe. They provide high quality leisure products that not only look good but also enhances a wearer’s lifestyle.

This position is a combination of CSR and Admin and for a candidate who likes to wear many hats!

PERKS:

  • Family oriented and happy work environment
  • Very low call volume
  • Combination of CSR and Admin
  • Monday to Friday – day shifts
  • Stable company, in business for over 20 years
  • Staff discounts!!
  • Family environment
  • Open door policy

Responsibilities

  • Handling incoming orders by phone, fax and email 
  • Assist customers and sales reps providing accurate information about our products and services
  • Support end consumers with online shopping
  • Provide information by answering questions and requests (via phone/email/IM)
  • Prepare and monitor invoices
  • Develop administrative staff by providing information, educational opportunities and experiential growth opportunities
  • Contribute to team effort by accomplishing related results as needed
  • Carry out administrative duties such as filing, typing, copying, binding, scanning etc.
  • Write letters and emails on behalf of other office staff
  • Maintain computer and manual filing systems
  • Coordinate office procedures
  • Develop and update administrative systems to make them more efficient

Skills Required

  • Excellent communication skills in French and English 
  • Computer skills and knowledge of relevant Microsoft office software
  • Excellent time management skills and ability to multi-task and prioritize work
  • Attention to detail and problem-solving skills
  • Excellent written and verbal communication skills
  • Strong organizational and planning skills

Experience Requirements

  • 2-5 years of customer service/order management experience 
  • At least 3 years of experience in the field
Apply
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