Bilingual Customer Service/Order Management Specialist

Perks:

• Full and comprehensive benefits plan including: Medical/Dental, Disability, Life Insurance and Massage
• Handling Key Accounts
• Company Holiday PartieS
• Quarterly Team Target Bonus
• An orientation to physical, mental, and financial wellness in the workplace
• Employee development
• Business Casual dress code policy
• Not a call centre environment!
• RRSP
• Profit Sharing

Overview:

In this role, you will primarily be responsible for communicating with English and French-speaking customers, determining their needs, entering their orders, and handling customer complaints as they arise. This position will build and maintain ongoing awareness of new products and services.

• Assess a customers’ needs and resources and recommend the appropriate material for the required application.
• Take orders from customers and accurately enter the orders into the computer system for production.
• Promote the full product line and suggest items that would complement their existing order.
• Handle customer complaints as they arise, escalating to the appropriate individual as deemed necessary.
• Estimate or quote prices, completion dates, and delivery dates.
• Review orders to ensure accuracy.
• Build and maintain ongoing awareness of new products and services, and another research.
• Maintain contacts and relations with major accounts.
• Develop and build relationships with new accounts and develop additional contacts within existing accounts.
• Relay customer suggestions for company products to management.
• Identify and be aware of potential new customers.
• Answer external and internal phone calls and transfer calls to the appropriate departments.

• Fluently bilingual English/French – Spoken and Written.
• 2-3 years of related Order Management/Customer Service experience with some exposure to sales.
• High School graduate.  Post-secondary is considered an asset.
• Ability to prioritize and manage conflicting demands.
• Ability to quickly pick up new product and service knowledge and communicate that knowledge effectively to customers.
• Demonstrated time management skills.