416.218.1112
Beyond Bilingual
Published
October 1, 2020
Location
Burlington/Work from Home!!, Canada
Category
Job Type
Job ID Number
ATS732
Candidate must be Bilingual
Yes
Job Function
Customer Service

Description

The Client Services Representative provides exceptional customer service to client administrators and recipients. The position focus is on responding to incoming telephone and email communications related to our client order and return requirements and responding to client inquiries.

PERKS!

  • Work from home during COVID
  • Low call volume, mainly emails
  • Company Progress Bonus
  • Profit Sharing Bonus
  • Birthday Bonus
  • Thanksgiving Bonus
  • Christmas Bonus
  • QED Bonus 0.
  • Vacation: 3 weeks at start
  • Benefits: commence after 3 months of employment.  All benefits (except LTD) are paid 100% by the Company.  Medical, Dental, and life insurance ($25K policy)
  • Pension: commence after 1 year of employment with the Company. 

Responsibilities

  • Respond to telephone and email requests from customers worldwide
  • To be trained and qualified on the Order Management processes and procedures that will allow support for all client order related inquiries
  • Understand, research and resolve customer order related requirements
  • Empathize and instill confidence in our customers that we can support their needs. Add value to customer interactions
  • To read, comprehend and follow instructions for specific client care requirements
  • Demonstrate high quality work with minimal errors
  • Great work ethic, dependable with good attendance
  • Work closely with others in the company to achieve first contact resolution
  • Support team members as required
  • Provide feedback to Management regarding the order management process and its impact to the service being provided

Skills Required

  • Strong customer service skills with the ability to develop excellent client relationships
  • Ability to multitask, process work quickly, efficiently and accurately with few errors and work well under pressure
  • Ability to work both Independently and in a team environment with shared goals and accountabilities
  • Good computer skills, including proficiency in Microsoft software applications and web-based applications
  • Organized, detail oriented and able to handle multiple projects
  • Excellent time-management skills and strong problem-solving skills (strategic thinker)
  • A great attitude and adaptability to change are critical factors
  • Strong verbal and written communication skills in both French and English
  • Post-Secondary education (diploma /degree) or two years relevant work experience
Apply
Drop files here browse files ...
Accepted file types: pdf, doc, docx, txt

Related Jobs

September 24, 2020
September 24, 2020
September 17, 2020
Are you sure you want to delete this file?
/