416.218.1112
Beyond Bilingual
Published
November 5, 2020
Location
Mississauga, Canada
Category
Job Type
Job ID Number
csr254
Candidate must be Bilingual
Yes
Job Function
Customer Service

Description

Our client provides the best quality Industrial products throughout North America. They have been in business for over 50 years!   They are a leading distributor with over 2,000 employees and they offer a challenging fast-paced environment for people who have a passion for what they do and provide them with the tools they need for success.

Perks

  • A positive, well-balanced work environment
  • Our client is an Equal Opportunity Employer
  • Generous paid time off
  • Tuition reimbursement
  • Extended medical and health coverage that includes medical, dental and vision.
  • Basic life insurance, disability and wellness programs.
  • RRSP with 5% employer match.
  • Paid holidays and generous paid time-off.
  • Bonus programs that include annual performance, sales goals and profit sharing.
  • Scholarship program for children of employees.
  • First Class fitness center
  • Numerous employee-appreciation events throughout the year.
  • Opportunities for community involvement.
  • On-site café and outdoor patio

Responsibilities

  • Assist all clients’ inbound and outbound calls/emails
  • Receive and process orders and order changes from Internal and External customers via telephone, fax, email
  • Maintain confidential information for client accounts
  • Determine customer needs through effective questioning and evaluate need for call escalation
  • Execute customer fulfillment requests through contact with appropriate departments, ie. Suppliers, Vendors.

Skills Required

  • Bilingual (English / French)
  • High school diploma or equivalent. Bachelor's degree preferred.
  • Professional customer service phone manner and ability to work independently
  • Proven ability to multi-task
  • Strong interpersonal and communication skills
  • Proficient in Microsoft Office
Apply
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