Beyond Bilingual
November 18, 2020
Scarborough, Ontario, Canada
Job Type
Job ID Number
Candidate must be Bilingual
Job Function
Customer Service


Our client is a fast-paced organization at the leading edge of its industry and helps enhance any culinary experience with its diversified lines of innovative products.

This is a position is divided into 50% administrative and 50% customer service.

the selected candidate will be responsible for the co-ordination of all activities within the order fulfilment process.



  • Fantastic company culture! Fun & Dynamic working environment
  • Company organized employee events:  bbq’s xmas parties
  • Stable industry with growth opportunities and low turnover
  • Highly competitive Salary
  • Benefits begin on day 1 of employment – medical and dental 100% paid by employer extended healthcare +Employer RRSP contributions
  • Yearly Salary Increases
  • Health Spending Account
  • Personal Spending Account (E.g. Gym membership discount)
  • Company Holiday Parties
  • Casual dress code policy



  • Provide exceptional customer service by taking, expediting and following up on customer orders, returns, debit memos, deductions and failed invoices for an assigned geographic region
  • Review and price customer orders for an assigned geographic region; contact customers when there will be a difference in price from their order to the company’s invoicing
  • Communicate with customers and other departments on orders status to research, problem solve, analyze and resolve complex customer issues
  • Ability to manage warehouse shipping capacity prioritization
  • Work closely with the Graphics Department to process custom print orders
  • Work closely with the Master Data Department to keep customer information updated and accurate
  • Prepare monthly and quarterly reports as needed

Skills Required

  • 1-3 years’ experience in a customer service field a must
  • Fluently bilingual (English/French) – Spoken and Written
  • SAP experience an asset
  • Strong attention to detail and accuracy
  • Ability to work independently, multi-task, and make sound decisions without immediate supervision
  • Ability to maintain composure and adapt in a dynamic, fast-paced, customer-focused work environment, characterized by rapid change, minimal lead times, and multiple competing priorities.
  • Experience in using Microsoft Office with intermediate level in excel
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