416.218.1112
Beyond Bilingual
Published
November 18, 2020
Location
Scarborough, Ontario, Canada
Category
Job Type
Job ID Number
KDY275
Candidate must be Bilingual
Yes
Job Function
Customer Service

Description

Our client is a fast-paced organization at the leading edge of its industry and helps enhance any culinary experience with its diversified lines of innovative products.

This is a position is divided into 50% administrative and 50% customer service.

the selected candidate will be responsible for the co-ordination of all activities within the order fulfilment process.

 

PERKS

  • Fantastic company culture! Fun & Dynamic working environment
  • Company organized employee events:  bbq’s xmas parties
  • Stable industry with growth opportunities and low turnover
  • Highly competitive Salary
  • Benefits begin on day 1 of employment – medical and dental 100% paid by employer extended healthcare +Employer RRSP contributions
  • Yearly Salary Increases
  • Health Spending Account
  • Personal Spending Account (E.g. Gym membership discount)
  • Company Holiday Parties
  • Casual dress code policy

 

Responsibilities

  • Provide exceptional customer service by taking, expediting and following up on customer orders, returns, debit memos, deductions and failed invoices for an assigned geographic region
  • Review and price customer orders for an assigned geographic region; contact customers when there will be a difference in price from their order to the company’s invoicing
  • Communicate with customers and other departments on orders status to research, problem solve, analyze and resolve complex customer issues
  • Ability to manage warehouse shipping capacity prioritization
  • Work closely with the Graphics Department to process custom print orders
  • Work closely with the Master Data Department to keep customer information updated and accurate
  • Prepare monthly and quarterly reports as needed

Skills Required

  • 1-3 years’ experience in a customer service field a must
  • Fluently bilingual (English/French) – Spoken and Written
  • SAP experience an asset
  • Strong attention to detail and accuracy
  • Ability to work independently, multi-task, and make sound decisions without immediate supervision
  • Ability to maintain composure and adapt in a dynamic, fast-paced, customer-focused work environment, characterized by rapid change, minimal lead times, and multiple competing priorities.
  • Experience in using Microsoft Office with intermediate level in excel
Apply
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