Beyond Bilingual Inc.
Published
April 25, 2025
Location
Mississauga, Canada
Category
Medical  
Job Type
Candidate must be Bilingual
Yes
Job Function
Customer Service

Description

Bilingual Customer Service Representative
Full-Time/Permanent

 

Location: Mississauga, ON
Hours: 9:00am - 5:00pm
Salary: $60K

As a global medical technology leader for more than 35 years, their mission is to transform lives through innovative medical solutions that improve the health of patients.

PERKS:

  • A family environment with very low turnover
  • 4 weeks’ vacation for a one-year period OR 6% vacation pay upon termination if they haven’t taken any or all of their accrued vacation time
  • Company events!
  • Immediate benefits – includes dental; health and HCSA but no pension plan.
  • Full Benefits on first day of employment

Responsibilities

Key Responsibilities:

  • Receive and process customer orders via EDI, Fax and Telephone
  • Troubleshoot discrepancies between customer PO and internal system
  • Collaborate with other departments to ensure customer’s order is processed and filled in a timely manner
  • Process customer product credits / returns in a timely manner
  • Documents and resolves customer complaints / inquiries

Qualifications

Required Qualifications:

  • Bilingual French and English at a professional level
  • Post secondary education
  • 2-3 years’ experience in Product Order Management
  • Knowledge of ERP systems
  • SAP is an asset
  • Proficiency in Microsoft Office (Excel, Word, Outlook)
  • Excellent organizational and communication skills
  • Superior problem-solving
  • Strong attention to detail

Preferred Qualifications

  • Medical industry experience would be preferred
  • Knowledge of electronic ordering methods (EDI, GHX, GFAX)
  • Knowledge of Salesforce Service Cloud
  • Knowledge of consignment transfer / billing
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