416.218.1112
Beyond Bilingual Inc.
Published
April 11, 2023
Location
Guelph, Canada
Job Type
Job ID Number
BBB1447
Candidate must be Bilingual
Yes
Job Function
Customer Service

Description

Bilingual Customer Service Representative

Location: Guelph (100% On-site)
Hours: 8:00am-4:30pm
Salary: 48K – 52K plus Generous profit-sharing structure ($4000-$7000 per year)

PERKS:

  • Not a Call center
  • Growth potential within the company
  • Generous profit-sharing structure ($4000-$7000 per year)
  • Benefits: medical-dental
  • Car allowance
  • Tuition reimbursement
  • Vacation: 2 weeks
  • Work/life Balance approach
  • “People over Profit” attitude to maintain long-term growth
  • Staff Longevity /Great staff
  • Company Events
  • Good hours

Responsibilities

  • Taking incoming orders on products and entering into system
  • Oversee EDI transactions on behalf of the client and customer
  • Communicate with the Account Receivable department when necessary to obtain credit release on identified credit hold customers as required.
  • Maintain current knowledge of client promotional deals and advise customers accordingly
  • Handle customer inquiries regarding the delivery status of orders
  • Resolves customer problems and complaints
  • Provide client return guideline information to customers
  • Convey back order information on behalf of the client to their customers at the time of order placement.
  • Edit and enter customer returns once authorization has been received and process a credit as required.
  • Communicate daily with clients to provide information as requested.
  • Process client claims with carriers for any damages or loss while in transit to the customer.
  • Enters and maintains contract and deals on behalf of the client if required

Qualifications

  • Excellent verbal and written communication skills in English and French
  • 2 years of Customer Service experience – product Order Management
  • Ability to work independently and as a team member.
  • Excellent customer service skills and a pleasant telephone manner.
  • Good interpersonal skills to liaise effectively with clients, customers, staff, and management.
  • Neat, thorough and possesses excellent time management skills.
  • Strong problem-solving skills are a definite asset when working with different client levels.
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