Bilingual Customer Service Representative

Bilingual Customer Service Representative
Full-Time/Permanent

Location: Mississauga, ON
Hours: 9:00am - 5:00pm
Salary: $60K

As a global medical technology leader for more than 35 years, their mission is to transform lives through innovative medical solutions that improve the health of patients.

PERKS:

• A family environment with very low turnover
• 4 weeks’ vacation for a one-year period OR 6% vacation pay upon termination if they haven’t taken any or all of their accrued vacation time
• Company events!
• Immediate benefits – includes dental; health and HCSA but no pension plan.
• Full Benefits on first day of employment

Key Responsibilities:

• Receive and process customer orders via EDI, Fax and Telephone
• Troubleshoot discrepancies between customer PO and internal system
• Collaborate with other departments to ensure customer’s order is processed and filled in a timely manner
• Process customer product credits / returns in a timely manner
• Documents and resolves customer complaints / inquiries

Required Qualifications:

• Bilingual French and English at a professional level
• Post secondary education
• 2-3 years’ experience in Product Order Management
• Knowledge of ERP systems
• SAP is an asset
• Proficiency in Microsoft Office (Excel, Word, Outlook)
• Excellent organizational and communication skills
• Superior problem-solving
• Strong attention to detail

Preferred Qualifications

• Medical industry experience would be preferred
• Knowledge of electronic ordering methods (EDI, GHX, GFAX)
• Knowledge of Salesforce Service Cloud
• Knowledge of consignment transfer / billing