Bilingual Customer Service Representative

Bilingual Customer Service Representative

Location: Guelph (100% On-site)
Hours: 8:00am-4:30pm
Salary: 48K – 52K plus Generous profit-sharing structure ($4000-$7000 per year)

PERKS:

• Not a Call center
• Growth potential within the company
• Generous profit-sharing structure ($4000-$7000 per year)
• Benefits: medical-dental
• Car allowance
• Tuition reimbursement
• Vacation: 2 weeks
• Work/life Balance approach
• “People over Profit” attitude to maintain long-term growth
• Staff Longevity /Great staff
• Company Events
• Good hours

• Taking incoming orders on products and entering into system
• Oversee EDI transactions on behalf of the client and customer
• Communicate with the Account Receivable department when necessary to obtain credit release on identified credit hold customers as required.
• Maintain current knowledge of client promotional deals and advise customers accordingly
• Handle customer inquiries regarding the delivery status of orders
• Resolves customer problems and complaints
• Provide client return guideline information to customers
• Convey back order information on behalf of the client to their customers at the time of order placement.
• Edit and enter customer returns once authorization has been received and process a credit as required.
• Communicate daily with clients to provide information as requested.
• Process client claims with carriers for any damages or loss while in transit to the customer.
• Enters and maintains contract and deals on behalf of the client if required

• Excellent verbal and written communication skills in English and French
• 2 years of Customer Service experience – product Order Management
• Ability to work independently and as a team member.
• Excellent customer service skills and a pleasant telephone manner.
• Good interpersonal skills to liaise effectively with clients, customers, staff, and management.
• Neat, thorough and possesses excellent time management skills.
• Strong problem-solving skills are a definite asset when working with different client levels.