Beyond Bilingual Inc.
April 11, 2023
Guelph, Canada
Job Type
Job ID Number
Candidate must be Bilingual
Job Function
Customer Service


Bilingual Customer Service Representative

Location: Guelph (100% On-site)
Hours: 8:00am-4:30pm
Salary: 48K – 52K plus Generous profit-sharing structure ($4000-$7000 per year)


  • Not a Call center
  • Growth potential within the company
  • Generous profit-sharing structure ($4000-$7000 per year)
  • Benefits: medical-dental
  • Car allowance
  • Tuition reimbursement
  • Vacation: 2 weeks
  • Work/life Balance approach
  • “People over Profit” attitude to maintain long-term growth
  • Staff Longevity /Great staff
  • Company Events
  • Good hours


  • Taking incoming orders on products and entering into system
  • Oversee EDI transactions on behalf of the client and customer
  • Communicate with the Account Receivable department when necessary to obtain credit release on identified credit hold customers as required.
  • Maintain current knowledge of client promotional deals and advise customers accordingly
  • Handle customer inquiries regarding the delivery status of orders
  • Resolves customer problems and complaints
  • Provide client return guideline information to customers
  • Convey back order information on behalf of the client to their customers at the time of order placement.
  • Edit and enter customer returns once authorization has been received and process a credit as required.
  • Communicate daily with clients to provide information as requested.
  • Process client claims with carriers for any damages or loss while in transit to the customer.
  • Enters and maintains contract and deals on behalf of the client if required


  • Excellent verbal and written communication skills in English and French
  • 2 years of Customer Service experience – product Order Management
  • Ability to work independently and as a team member.
  • Excellent customer service skills and a pleasant telephone manner.
  • Good interpersonal skills to liaise effectively with clients, customers, staff, and management.
  • Neat, thorough and possesses excellent time management skills.
  • Strong problem-solving skills are a definite asset when working with different client levels.
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