416.218.1112
Beyond Bilingual Inc.
Published
December 6, 2019
Location
Collingwood, Canada
Category
Job Type
Job ID Number
MIN 16
Candidate must be Bilingual
Yes
Job Function
Customer Service

Description

Our client is an industry leader in the wholesale manufacture of dimensional letters, logos and plaques. They have plants throughout the US, Canada and Mexico. They are a stable, well respected company in their industry as they listen and respond well to customers' needs. They are looking for a Permanent / Full time Bilingual Customer Service Representative ( English/French) to join their winning team.

They offer:

  • A competitive salary
  • Health benefits
  • RRSP Plan and Profit Sharing
  • Extensive training
  • 2.5 weeks’ vacation to start (100 hours)

Responsibilities

  • Multi-task to perform daily inside sales work (answer phone calls, enter orders, provide technical advice on product related issues, etc.)
  • Enter standard order and quotation requests into order entry system.
  • Maintain an exemplary customer service/problem solving attitude and handle difficult customer situations to our customer's satisfaction. Escalate issues when necessary.
  • Increase sales by proactively providing alternative product offerings or solutions to external customers as appropriate.
  • Act as a technical resource regarding style, size, application, mounting, etc. for standard Gemini products with the goal of increasing sales and customers satisfaction.
  • Aid in communication between internal customers such as production, accounting, etc. and external customers.
  • Assist Customer Service Manager with requested duties.
  • All other duties as needed for the benefit of the group or organization.

Skills Required

  • Two years post high school education and two years’ work experience or an equivalent combination of education and experience.
  • Ability to fluently write and speak French to communicate with customers.
  • Proven ability to effectively communicate with customers, build interpersonal relationships, and provide outstanding customer service.
  • Good mechanical aptitude and abilities required.
  • Ability to work well independently and as part of a Customer Service and Sales team.
  • Well organized, with good numerical skills and a familiarity with computer database usage and internet file transfer.
  • Ability to handle high volume of incoming calls, manage workflow and deal with problem customers as required.

 

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