416.218.1112
Beyond Bilingual Inc.
Published
August 11, 2020
Location
Brampton, Canada
Category
Job Type
Job ID Number
SHR12
Candidate must be Bilingual
Yes
Job Function
Customer Service

Description

Our client has been in business for well over 50 years and has earned the reputation of being a leading edge producer and distributor of industrial and residential building/decor products.  They have offices in the Central, Eastern and Western regions and placing a high priority on employee engagement and satisfaction.

This individual will process customer orders, prepares correspondence and focus on customer needs to ensure their satisfaction. He/She is dedicated to growing themselves, their team and the organization.

PERKS:

  • Established company, over 50 years in business
  • Dental and Medical Plan (90%)
  • High tech work space
  • Pension plan

Responsibilities

  • Enter orders and back-orders accurately, with required notes and confirm with customer
  • Be the internal and external Bilingual Customer advocate at all times
  • Answer calls promptly, courteously and efficiently
  • Meet or exceed Customer’s expectations
  • Follow up on all orders promptly within company standards
  • Provide a high level of professionalism through strong product knowledge
  • Learn and use Customer Service systems and procedures
  • Work with other related departments to support customer needs
  • Provide positive input on issues and problem resolution
  • Attend and complete Customer Service training programs

Qualifications

  • Minimum 3 years telephone Customer Service/Call Centre experience, preferably in a distribution environment
  • Familiar with Online Order Entry (and back-order entries) from live inventory (immediately updated)
  • High attention to detail
  • Willingness to own solutions to problems and create positive work environment
  • Computer literacy, strong keyboarding and internet navigation skills in a Windows-based environment.
  • Excellent communication and organizational skills
  • Bilingualism an asset but not required
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